---
title: "CR_5445 Consumer Survey on Secondary Ticketing"
ocid: "ocds-h6vhtk-0783c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0783c4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0783c4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0783c4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Department for Business and Trade"
published: "2026-10-08"
---

# CR_5445 Consumer Survey on Secondary Ticketing

Buyer: Department for Business and Trade  
Current stage: Award  
OCID: ocds-h6vhtk-0783c4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0783c4.json)

## Summary

The Department for Business & Trade commissioned a baseline online survey of UK consumers who buy and resell tickets for live events. The research is intended to establish evidence for monitoring and evaluating a planned policy to cap resale prices at face value. It is also designed to improve understanding of resale-market pricing, fees and platforms, consumer behaviour, and consumer harm. This is consumer research and survey delivery, rather than ticketing services or event operations. The work covers the UK.

The procurement is complete and was awarded to Savanta Group Limited. The Department for Business & Trade used a direct award below the relevant threshold, without competition. The contract was signed on 16 June 2026 and ran from 17 June to 17 August 2026. Its value was £14,000 excluding VAT (£16,800 including VAT). The requirement was handled as a single lot. The published information describes the research purpose but does not set out a separate scoring or evaluation basis; the award was made without a competitive process.

For a future requirement of this kind, credible suppliers would need to design and deliver online consumer research across the UK, with the capability to investigate ticket purchasing and resale behaviour. Relevant expertise would include understanding resale platforms, ticket pricing and fees, and methods for measuring consumer harm. The work also calls for research that can establish a robust baseline for subsequent policy monitoring and evaluation, so suppliers should be able to produce evidence that supports comparison over time. Savanta Group Limited, a large supplier, was selected for this small, focused assignment through a direct award without competition. This demonstrates demand from the Department for Business & Trade for specialist consumer-market research tied to its policy work on live-event ticket resale.

## Notice

This is an awarded contract and has been published for transparency purposes. This procurement is to deliver a baseline online consumer survey on purchasing and reselling tickets for live events in the UK. The research will provide baseline evidence for monitoring and evaluation of the planned policy to cap resale prices at face value and will improve understanding of pricing, fees, platforms, consumer behaviour and consumer harm in the ticket resale market.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/095211-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 17 Jun 2026 - 17 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £14,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Department for Business and Trade |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1A 2DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Savanta Group Ltd |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 8 Oct 2026 at 13:46 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/095211-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/095211-2026
  8th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0783c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0783c4.json.