--- title: "Parent Chat - Digital Parenting Support" ocid: "ocds-h6vhtk-07857b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07857b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07857b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07857b.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "Leicester City Council" published: "2026-10-12" --- # Parent Chat - Digital Parenting Support Buyer: Leicester City Council Current stage: Tender OCID: ocds-h6vhtk-07857b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07857b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-07857b.json) ## Summary Leicester City Council is commissioning a digital Parent Chat service for parents and carers in Leicester, as part of its Family Hubs and Start for Life programme. It will provide information, advice and guidance on parenting, including behaviour, routines, infant feeding, school issues, child development, relationships, becoming a parent, and speech and communication. The service must also offer one-to-one support from trained workers by telephone, text, email or webchat, including signposting families to suitable local and national services. The intended users are families with children and young people aged 0 to 19, or up to 25 for those with special educational needs and disabilities. Delivery is city-wide in Leicester. The work is parenting guidance and support services (CPV 85312300). The council invited offers through a below-threshold open competition. The process reached the tender stage. The single lot has an estimated value of £124,000 excluding VAT (£148,800 including VAT). The contract is scheduled to run from 14 January 2027 to 13 January 2029. Questions were due by 26 October 2026 at 12:00, and bids by 9 November 2026 at 12:00. Electronic submission is permitted. Evaluation assigns 80% to quality and 20% to price. The competition is intended for a service contract under the light-touch regime. This opportunity may suit small and medium-sized providers and voluntary, community or social enterprises. Suppliers need to be able to deliver accessible digital parenting support across Leicester, with trained workers able to provide one-to-one advice through several communication channels. Relevant capability includes coverage of a broad range of parenting topics, effective signposting to local and national support, and a Leicester-focused digital marketing approach developed with the council and its partners. The provider must account for language needs, literacy levels and accessibility requirements, and be able to produce data insights and reporting. Strong safeguarding arrangements and the ability to protect the security and confidentiality of service-user information are also central to delivery. Quality carries substantially more evaluation weight than price. ## Notice Leicester City Council (LCC) is seeking to commission a Parent Chat service to enhance the parenting support available to Leicester-based parents and carers of children and young people aged 0 to 19 years, or up to 25 years for those with SEND. The service forms part of the Council's Family Hubs and Start for Life programme and is intended to provide a digital parenting support offer for families across the city. The proposed contract is expected to commence on 14th January 2027 and run until 13th January 2029. The Parent Chat service will provide access to information, advice and guidance on parenting topics including behaviour management, routines, infant feeding, school issues, developmental stages, relationships, becoming a parent, and speech and communication. The service will also provide access to 1:1 support from trained workers through channels such as telephone, text, email or webchat, offering advice, signposting and support to help families access appropriate local and national services. The provider will be expected to work with Leicester City Council and partners to promote the service through a Leicester-focused digital marketing approach and ensure the service is accessible to all parents and carers, taking account of language needs, literacy levels and accessibility requirements. The service must also provide data insights and reporting, maintain appropriate safeguarding arrangements, and ensure the security and confidentiality of service-user information. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/096017-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Oct 2026 | | Submission deadline | 9 Nov 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 Jan 2027 - 13 Jan 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £124,000 | | Lots value | £124,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Leicester City Council | | Locality | LEICESTER | | Postcode area | Leicester | | Postcode | LE1 1FZ | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF21 Leicester | | Local authority | Leicester | | Electoral ward | Castle | | Westminster constituency | Leicester South | | Delivery location | TLF21 Leicester | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312300 - Guidance and counselling services ## Release History - 12 Oct 2026 at 11:58 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/096017-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/096017-2026 12th October 2026 - Tender notice on Find a Tender - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=8ff7ad50-e8c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Tender Instructions - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=64406ccd-e6c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Tender Response Document - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=28bfcad9-e6c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument TCs of Participation - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=d97a05e6-e6c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument The Council's Detailed Requirements - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=04564c05-e7c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Service Levels and KPIs - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=ab99ce11-e7c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Parental Chat Service Agreement - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=460a6d24-e7c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Tupe Part 1 - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=c98c6e30-e7c3-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Tupe Part 2 ## Notice URLs - https://procontract.due-north.com/Advert?advertId=e4d889e7-e4c3-f111-813c-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21 - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.leicester.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07857b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07857b.json.