---
title: "Microsoft Unified Support"
ocid: "ocds-h6vhtk-0785e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0785e0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0785e0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0785e0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "British Business Bank"
published: "2026-10-12"
---

# Microsoft Unified Support

Buyer: British Business Bank  
Current stage: Award  
OCID: ocds-h6vhtk-0785e0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0785e0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0785e0.json)

## Summary

British Business Bank plc bought Microsoft Unified Support for its IT infrastructure and cloud estate. The service provides specialist support across the Bank’s Microsoft environment, including direct access to Microsoft expertise for business-critical infrastructure and cloud services. Its purpose is to support resilience, security and operational stability. This is a software support and consultancy service (CPV 72266000), delivered for the Bank in the United Kingdom. The requirement concerns the Bank’s Microsoft products and cloud estate, rather than general IT support or support for other software platforms.

The procurement is complete and the contract was awarded directly to Microsoft Limited. The Bank used a below-threshold direct award without competition, on the stated basis that only Microsoft can provide Unified Support, for technical reasons and because the service is available only directly from Microsoft. The contract was signed on 9 October 2026 and runs from 13 October 2026 to 12 October 2027. Its value is £105,336.28 excluding VAT (£126,403.54 including VAT). The process was arranged as one lot. The award is active and the contract is active.

For suppliers preparing to compete for a comparable future requirement from British Business Bank, credibility will depend on being able to provide specialist support for the Bank’s Microsoft environment, covering both its IT infrastructure and cloud estate. The selected service was designed to give the Bank direct access to expertise for business-critical systems and to sustain resilience, security and operational stability. Suppliers should therefore be able to demonstrate relevant Microsoft product and cloud support expertise, and the capacity to support an organisation-wide environment where operational continuity matters. This award was made directly to Microsoft because the buyer stated that Unified Support was only available from Microsoft; competing for a similar requirement would require a service that meets the Bank’s support needs and can be procured through a competitive route.

## Notice

Microsoft Unified Support to provide specialist Microsoft product support across the Bank's IT infrastructure and cloud estate. Service to provide direct access to Microsoft expertise, strengthen support for business-critical infrastructure and cloud services, and help ensure continued resilience, security and operational stability across the Bank's Microsoft environment. Direct award to Microsoft Limited: Award of a contract without prior publication of a call for competition due to the services can only be provided by a particular economic operator due to absence of competition for technical reasons as Microsoft Unified Support is only available from Microsoft directly.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/096214-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 13 Oct 2026 - 12 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £105,336 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | British Business Bank |
| Locality | SHEFFIELD |
| Postcode area | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Microsoft Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 12 Oct 2026 at 15:52 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/096214-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/096214-2026
  12th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.microsoft.com/en-gb/about/?msockid=3a4757f9f8b263bd2daa467cfcb26582

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0785e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0785e0.json.