{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0785ef-2026-10-12T16:16:15+01:00",
    "date": "2026-10-12T16:16:15+01:00",
    "ocid": "ocds-h6vhtk-0785ef",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PZTX-9645-HPZJ",
            "name": "Connexus Homes Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PZTX-9645-HPZJ"
            },
            "address": {
                "streetAddress": "The Gateway, The Auction Yard",
                "locality": "Craven Arms",
                "postalCode": "SY7 9BW",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG22"
            },
            "contactPoint": {
                "name": "Jayne Stringer",
                "email": "procurement@connexus-group.co.uk",
                "telephone": "03332313233"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "publicAuthoritySubCentralGovernment",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PZTX-9645-HPZJ",
        "name": "Connexus Homes Limited"
    },
    "tender": {
        "id": "ocds-h6vhtk-0785ef",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Provision of out of hours customer call centre services.",
        "description": "Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus' normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus' nominated contractors or internal teams. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2NG98Y3SAY",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79342300",
                        "description": "Customer services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79500000",
                        "description": "Office-support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKG11",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG22",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 212000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Stage 1 involves a PSQ and a written tender submission. Following Stage 1 the top four scoring bidders will be invited to Stage 2 which will involve both a further written tender submission and pricing submission and a clarification meeting."
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "coveredBy": [
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        ],
        "submissionMethodDetails": "https://www.delta-esourcing.com/respond/2NG98Y3SAY",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-11-06T12:00:00+00:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-10-30T17:00:00+00:00"
        },
        "awardPeriod": {
            "endDate": "2027-02-19T23:59:59+00:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
                    "amountGross": 212000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Pricing Submission- Stage 2",
                            "description": "Stage 2- Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Written Submission- Stage 2",
                            "description": "Stage 2- Quality",
                            "numbers": [
                                {
                                    "number": 70,
                                    "weight": "percentageExact"
                                }
                            ]
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                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "As described in the Invitation to Tender document."
                        },
                        {
                            "type": "technical",
                            "description": "As described in the Invitation to Tender document."
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2029-03-31T23:59:59+01:00",
                    "maxExtentDate": "2031-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews."
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "096246-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/096246-2026",
                "datePublished": "2026-10-12T16:16:15+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}