--- title: "Customer Survey Research Partner" ocid: "ocds-h6vhtk-07860e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07860e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07860e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07860e.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "Peabody Trust" published: "2026-10-12" --- # Customer Survey Research Partner Buyer: Peabody Trust Current stage: Tender OCID: ocds-h6vhtk-07860e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07860e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-07860e.json) ## Summary Peabody Trust is seeking a customer research partner to deliver tenant and customer feedback research. The work covers its annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey, a regulatory survey that must follow the Regulator of Social Housing’s prescribed methodology, and monthly transactional surveys across key service areas. Services include survey design and delivery, customer perception research, and analysis of survey results. The procurement is for research and survey services, including telephone survey services. The work supports Peabody’s understanding of customer experience and its required reporting on tenant satisfaction. Delivery is in the United Kingdom. Peabody invited offers through a competitive flexible procedure under the Government Commercial Dynamic Purchasing System for Research and Insights. The procurement is divided into one lot. The tender deadline was 9 November 2026 at 23:59; enquiries were due by 28 October 2026 at 23:59. The planned contract period runs from 1 April 2027 to 31 March 2030, with two optional 12-month extensions, potentially extending to 31 March 2032. The estimated value is £1.75 million excluding VAT (£2.1 million including VAT). Evaluation weights are quality 50%, presentations 10%, social value 10% and price 30%. Bids may be submitted electronically in English. The intended award decision date was 16 December 2026. This opportunity suits research agencies and consultancies able to run recurring customer surveys at scale, combining an annual tenant satisfaction survey with monthly transactional research across several service areas. Suppliers need the capability to design and deliver research that measures customer feedback and perceptions, and to analyse and report the results in a useful form. Experience delivering tenant satisfaction research in social housing would be relevant, particularly familiarity with the Regulator of Social Housing’s required Tenant Satisfaction Measures methodology. The monthly programme also calls for dependable ongoing capacity across multiple service areas, rather than a one-off survey project. The evaluation places most weight on quality, with a separate assessment of presentations and social value as well as price, so bidders should be ready to demonstrate their research approach and social value contribution. ## Notice Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 - Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/096300-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Dynamic | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Oct 2026 | | Submission deadline | 9 Nov 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2027 - 1 Apr 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,750,000 | | Lots value | £1,750,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Peabody Trust | | Locality | LONDON | | Postcode area | South East London | | Postcode | SE1 7JB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | St George's | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73000000 - Research and development services and related consultancy services - 73100000 - Research and experimental development services - 73110000 - Research services - 73210000 - Research consultancy services - 79311000 - Survey services - 79311210 - Telephone survey services - 79311300 - Survey analysis services ## Release History - 12 Oct 2026 at 17:23 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/096300-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/096300-2026 12th October 2026 - Tender notice on Find a Tender ## Notice URLs - https://www.delta-esourcing.com/respond/RHV7H655NU - https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07860e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07860e.json.