---
title: "Provision of Cloud-Based Telephony and Unified Communications Services"
ocid: "ocds-h6vhtk-07863e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07863e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07863e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07863e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LOCAL SPACE"
published: "2026-10-13"
---

# Provision of Cloud-Based Telephony and Unified Communications Services

Buyer: LOCAL SPACE  
Current stage: Award  
OCID: ocds-h6vhtk-07863e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-07863e.json)

## Summary

Local Space is procuring cloud-based telephony and unified communications services for its operations across the United Kingdom. The service covers business telephone licences, inbound and outbound calls, call routing and management, reporting, and technical support. It also includes an existing bespoke link to Local Space’s Civica housing management system, enabling caller identification, access to customer records, click-to-dial and logging of call activity. The requirement is for an integrated communications platform and its ongoing support, rather than a standalone software supply. The single lot combines the cloud telephony platform, communication software and telephone and data transmission services.

The procurement is complete and RingCentral UK Ltd was selected for the single lot. The award is recorded as pending. Local Space used a direct award below the applicable threshold, without competition; the stated reason was to maintain continuity of existing communications and integration, avoiding potential migration, reconfiguration and implementation costs. The award value is £120,833 excluding VAT (£145,000 including VAT). The contract period runs from 2 November 2026 to 1 November 2027, with an option to extend for up to a further 12 months, to a maximum end date of 1 November 2028. The data gives no separate scoring or evaluation criteria: the decision is associated with continuing the established service and system integration.

This requirement demonstrates demand from Local Space for a cloud communications service that combines business telephony, call handling, reporting and technical support with integration into its Civica housing management system. A credible competitor for a future requirement would need to show that its platform can support inbound and outbound calling, routing and management, reporting, and reliable links to housing customer records, including caller identification, click-to-dial and call logging. Continuity and the ability to limit migration, reconfiguration and implementation effort were central to the buyer’s stated rationale, so suppliers would need a convincing approach to transition and integration as well as ongoing service support. The single-lot scope suits a supplier able to deliver the platform and associated services together; the lot was marked as suitable for SMEs.

## Notice

Provision of Cloud-Based Telephony and Unified Communications Services including The contract provides for the delivery of RingCentral's cloud-based telephony and unified communications platform, including business telephone licences, inbound and outbound calling, call routing and management, reporting functionality and associated technical support The service includes an existing bespoke integration with Local Space's Civica housing management system, supporting caller identification, access to customer records, click-to-dial functionality and call activity logging. The proposed award supports continuity of existing communications services and integration arrangements, avoiding potential additional migration, reconfiguration and implementation costs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/096397-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Nov 2026 - 1 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £120,833 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LOCAL SPACE |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E15 4BZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RingCentral UK Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services

### Codes

- 48510000 - Communication software package
- 64210000 - Telephone and data transmission services

## Release History

- 13 Oct 2026 at 10:23 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/096397-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/096397-2026
  13th October 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.ringcentral.com/gb/en/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07863e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07863e.json.