---
title: "TSM Perception Surveys"
ocid: "ocds-h6vhtk-07863f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07863f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07863f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07863f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Chelmer Housing Partnership Limited"
published: "2026-10-13"
---

# TSM Perception Surveys

Buyer: Chelmer Housing Partnership Limited  
Current stage: Award  
OCID: ocds-h6vhtk-07863f

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## Summary

Delta Housing Limited commissioned Tenant Satisfaction Measures (TSM) perception surveys. The work concerns collecting tenants’ views to support the landlord’s TSM reporting and understanding of resident satisfaction. The procurement is associated with a communication and multimedia software package (CPV 48500000), although the published scope describes the requirement as survey services rather than detailing software outputs. Delivery is in the United Kingdom; the delivery location is recorded at county-level as Essex. The buyer is Delta Housing Limited, a sub-central public authority. The requirement is a single package, rather than separate workstreams, and relates to the buyer’s existing tenant survey programme. I.F.F Research Limited was identified as the current provider when the requirement was described.

The procurement is complete and was awarded to I.F.F Research Limited. Delta Housing Limited used a direct award below the applicable threshold, without competition. The contract was signed on 11 September 2026 and runs from 31 March 2027 to 30 March 2029. Its value is £65,597 excluding VAT and £78,717 including VAT. The award is active and covers the single requirement for TSM perception surveys. No evaluation basis or competitive scoring is described; the stated route was a direct award, so no competing bids or assessment criteria are reported. The award is for one supplier, with no separate lot outcomes. The contract period and value relate to the awarded contract, rather than a wider multi-supplier arrangement.

For research and survey providers, this award demonstrates demand from Delta Housing Limited for tenant perception research linked to Tenant Satisfaction Measures. A credible competitor for a future requirement would need to design and run resident surveys, collect and analyse tenant feedback, and provide results that support the housing provider’s satisfaction reporting. Experience working with social housing tenants and communicating effectively with a resident population would be relevant to delivering this kind of work. The award went to an established provider already undertaking the buyer’s TSM perception survey, indicating the commercial importance of continuity and familiarity with the existing programme. The requirement is a focused, single-provider engagement rather than a large multi-lot programme, so suppliers should be able to deliver the survey end to end at a modest scale.

## Notice

IFF Research are our current provider of Tenant Satisfaction Measures (TSM) Perception Survey

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/096398-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 30 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £65,597 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Chelmer Housing Partnership Limited |
| Locality | CHELMSFORD |
| Postcode area | Chelmsford |
| Postcode | CM2 5LB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Chelmer Village and Beaulieu Park |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF Research |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48500000 - Communication and multimedia software package

## Release History

- 13 Oct 2026 at 10:26 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/096398-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/096398-2026
  13th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.iffresearch.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07863f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07863f.json.