---
title: "The Provision of a Telecare Support Service Including Payment Collection"
ocid: "ocds-h6vhtk-078676"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078676"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078676.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078676.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "South Gloucestershire Council"
published: "2026-10-20"
---

# The Provision of a Telecare Support Service Including Payment Collection

Buyer: South Gloucestershire Council  
Current stage: Award  
OCID: ocds-h6vhtk-078676

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078676.json)

## Summary

South Gloucestershire Council’s telecare support service provides a response to residents’ telecare alerts and calls, offering suitable assistance or reassurance quickly to people who might otherwise be unable to summon help. The aim is to support residents to continue living independently in their own homes. The service also collects individuals’ contributions accurately and promptly and makes the appropriate payments to the Council. It must work with the Council to support the households or units required under the service specification across the defined population of South Gloucestershire. This is a social care and support service, with payment collection as part of delivery. The service is for residents in South Gloucestershire.

The procurement is complete and has been awarded to Careium UK Limited. South Gloucestershire Council used a below-threshold direct award without competition. The award date was 20 October 2026. The contract period runs from 27 October 2026 to 26 October 2028. The awarded value is £200,000 excluding VAT (£220,000 including VAT). There is one lot, marked suitable for SMEs. The award allows additional purchases within the service specification and defined population, subject to the Council’s internal governance. No evaluation basis is stated for this direct award.

This award shows that South Gloucestershire Council buys an integrated telecare response and contribution-collection service to help residents live independently at home. A credible provider for a future requirement would need to handle telecare alerts and calls reliably, assess or coordinate an appropriate response quickly, and provide reassurance and practical assistance to residents. It would also need dependable systems and processes for accurately collecting individual contributions and making payments to the Council, alongside the capacity to support the population covered by the service specification. Experience delivering telecare or comparable community support, and the ability to work closely with the Council, would be relevant strengths. The current award went to a supplier identified as an SME, and the single lot was considered suitable for SMEs.

## Notice

Telecare Support Service is a service which contributes to the health and wellbeing of residents. An effective service will respond to telecare alerts or calls and ensure suitable assistance or reassurance is provided quickly for individuals who may otherwise have been unable to summon assistance and therefore help individuals to remain living independently in their own home. The Service will work with the Council to support as many households/units as required throughout the contract period and to collect individuals contributions accurately and promptly and make appropriate payments to the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098836-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Oct 2026 |
| Contract period | 27 Oct 2026 - 26 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | South Gloucestershire Council |
| Locality | BRISTOL |
| Postcode area | Bristol |
| Postcode | BS37 5AF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Frampton Cotterell |
| Westminster constituency | Thornbury and Yate |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Careium |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 20 Oct 2026 at 10:30 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/098836-2026
- 13 Oct 2026 at 12:45 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/096516-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/098836-2026
  20th October 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/096516-2026
  13th October 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.careium.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.southglos.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078676. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078676.json.