---
title: "Prevent and Protect Customer Relationship Management ('CRM') Tool"
ocid: "ocds-h6vhtk-078768"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078768"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078768.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078768.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Surrey County Council"
published: "2026-10-14"
---

# Prevent and Protect Customer Relationship Management ('CRM') Tool

Buyer: Surrey County Council  
Current stage: Award  
OCID: ocds-h6vhtk-078768

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078768.json)

## Summary

Surrey County Council has bought a customer relationship management system for Surrey Fire and Rescue Service. The Prevent and Protect tool records information from safe and well visits, fire safety audits, operational audits, and visits to vulnerable children and adults. It supports the service in managing risk across the county and monitoring team performance. This is a software supply requirement rather than a general IT services contract. Delivery is for Surrey, covering the areas represented by Reigate and the wider county. The requirement concerns a system used in frontline prevention and protection work, where teams need to record visit and audit information and use it to oversee risks and performance.

The procurement is complete and the contract was awarded to Softcat plc. The contract was signed on 14 October 2026, with a contract period from 12 December 2026 to 11 December 2027. Its value is £81,893.24 excluding VAT, or £98,271.89 including VAT. The purchase was below the applicable threshold; the procurement route is recorded as below threshold, with the specific method not identified. There was one lot, covering the customer relationship management software. The published outcome identifies an active award and active contract. No evaluation criteria or supplier eligibility requirements are described in the process details.

For suppliers assessing future demand from Surrey County Council, this award demonstrates a requirement for CRM software supporting Surrey Fire and Rescue’s prevention and protection activities. A credible competitor would need to supply a system that can capture and organise records from safe and well visits, fire safety and operational audits, and visits to vulnerable adults and children. The tool must support practical oversight of county-wide risk and team performance, so relevant experience with structured case or visit records, reporting and operational monitoring would be pertinent. The purchase was a single, below-threshold software contract awarded to a large supplier, indicating a contained requirement rather than a multi-lot programme. Suppliers should be able to deliver an appropriate CRM product for public-sector frontline teams and support its use across these activities.

## Notice

Surrey Fire and Rescue currently use a customer relationship management tool known as Prevent and Protect (P&P). This solution is used to record information regarding safe and well visits, fires safety audits, operational audits and visits to vulnerable children and adults. It is used to manage both risk across the country and performance of our teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/096945-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 12 Dec 2026 - 11 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £81,893 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Surrey County Council |
| Locality | REIGATE |
| Postcode area | Redhill |
| Postcode | RH2 8EF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | South Park & Woodhatch |
| Westminster constituency | Reigate |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Softcat Plc |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 14 Oct 2026 at 12:06 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/096945-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/096945-2026
  14th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://Softcat.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078768. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078768.json.