--- title: "CSM BUSINESS SERVICE MANAGEMENT PLATFORM AND IMPLEMENTATION PARTNER" ocid: "ocds-h6vhtk-078833" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078833" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078833.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078833.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "Ministry of Defence" published: "2026-10-16" --- # CSM BUSINESS SERVICE MANAGEMENT PLATFORM AND IMPLEMENTATION PARTNER Buyer: Ministry of Defence Current stage: Planning OCID: ocds-h6vhtk-078833 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078833) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078833.json) ## Summary The Ministry of Defence intends to procure a business service management platform and an implementation partner. The requirement is for information technology services, covering both the platform and support to put it into use. The procurement is presented as two related procurements, with market feedback intended to shape their requirements and commercial approach. The service is for the Ministry of Defence, with delivery in the United Kingdom. This is relevant to suppliers of business service management platforms, systems integrators and implementation partners, as well as businesses able to contribute to the design of a suitable service and delivery model. The buyer is seeking feedback on how to structure the future requirements and encourage effective competition and value for money. The process is at planning stage: this is market engagement, not an invitation to tender. The Ministry of Defence held a market-engagement event on 8 October 2026 and is asking suppliers for feedback to inform the procurement strategy, commercial model and requirements for both procurements. The buyer expects a further notice on 26 October 2026. The engagement response is due by 23 October 2026. The stated estimated value is £100 million excluding VAT and £120 million including VAT. The anticipated contract period runs from 29 January 2027 to 28 January 2030, with a possible extension to 28 January 2032. The process is described as one lot and is above the applicable threshold. The planned work is marked as suitable for small and medium-sized enterprises and for voluntary, community and social enterprises, so participation is not confined to large suppliers. It may suit platform providers, implementation specialists and delivery partners with relevant experience in business service management and the capability to contribute to a substantial, multi-year government service. The buyer is seeking market input that can help shape two future procurements, including their requirements, procurement strategy and commercial model. Suppliers with practical insight into how to frame the service and support effective competition and value for money are well placed to contribute at this stage. The market engagement is a preparation opportunity; it is not an invitation to submit a tender for the planned work. ## Notice This Request for Information (RFI) seeks market feedback following the Authority's market-engagement event on 8 October 2026. Responses will inform the procurement strategy, commercial model and Statements of Requirements for both procurements, with the aim of supporting effective competition and value for money ### Planning Information Please complete the responses to the questions contained in a word document, saved in pdf, ensuring that you stick to the requested word counts The document should be returned to us at: Headoffice-CSM-SCM@mod.gov.uk And should be entitled: Supplier Name - Project_715920493_RFI_Response ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/097827-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Oct 2026 | | Submission deadline | Not specified | | Future notice date | 26 Oct 2026 | | Award date | Not specified | | Contract period | 29 Jan 2027 - 28 Jan 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Ministry of Defence | | Locality | LONDON | | Postcode area | South West London | | Postcode | SW1A 2HB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services ## Release History - 16 Oct 2026 at 11:19 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/097827-2026 - 16 Oct 2026 at 08:17 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/097698-2026 - 15 Oct 2026 at 10:20 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/097317-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/097827-2026 16th October 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/097698-2026 16th October 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/097317-2026 15th October 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078833. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078833.json.