--- title: "MBC-1728 Income Recovery IT Solutions" ocid: "ocds-h6vhtk-078917" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078917" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078917.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078917.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "Melton Borough Council" published: "2026-10-16" --- # MBC-1728 Income Recovery IT Solutions Buyer: Melton Borough Council Current stage: Planning OCID: ocds-h6vhtk-078917 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078917) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078917.json) ## Summary Melton Borough Council is exploring IT solutions for managing rent income, with the aim of reducing rent arrears, increasing rent recovery and freeing up officers’ time. The service area includes automating rent collection, monitoring arrears and managing rent-income caseloads. The Council is seeking views on different delivery solutions and procurement approaches to inform its options appraisal and future decisions. The work is intended for the Council’s rent-income management function. The stated delivery location is in the United Kingdom; the release gives no more specific place. This is market engagement to shape a possible future procurement, rather than an invitation to supply a defined system or service. The process is at planning: Melton Borough Council is conducting soft market testing, not inviting tenders. It expects to use responses to inform an options appraisal and decide how to provide rent-income management; the market exercise does not guarantee a later invitation. The Council’s stated expected contract period is 1 October 2027 to 30 September 2030, with a possible extension to 30 September 2032. The estimated value is £200,000 excluding VAT (£240,000 including VAT). The Council planned to receive questionnaire responses by noon on 13 November 2026, with questions due by noon on 6 November 2026. No award criteria or competitive procedure are set out at this planning stage. This engagement is relevant to suppliers with experience in rent-income management, housing income software or related IT services. The Council is looking for practical learning on ways to automate rent collection, monitor arrears and manage rent-income caseloads, alongside views on procurement and delivery models. Suppliers able to explain how their solutions could reduce arrears, improve recovery and make better use of officers’ time are well placed to contribute. Small and medium-sized businesses and voluntary, community and social enterprises are marked as suitable for the planned procurement. The market exercise can help suppliers shape the Council’s understanding of available options, but participation or non-participation will not prejudice a potential bidder, and responding does not secure an invitation to any later competition. No specific accreditation or technical qualification is identified. ## Notice The aim of this soft market testing exercise is: To understand the different options available to reduce rent arrears, maximise officer time and increase rent recovery. In particular, the Council are looking to respondents to: - - Share learning on a range of delivery solutions to automate rent collection - Share learning on different procurement approaches - Share learning on rent arrears monitoring - Share learnings on caseload management of rent income The soft market testing exercise is intended to allow interested organisations with appropriate experience to outline their views and ideas about the future provision of rent income management. The Council will consider the responses received as a result of this exercise to help inform the options appraisal and the decision-making process. Potential bidders will not be prejudiced by any response or failure to respond to the soft market testing. Potential bidders must also note that a response to this soft market testing exercise does not guarantee an invitation to participate in this or any future procurement exercise that the Council may conduct. Participants are invited to respond to the questions within the Soft Market Testing Questionnaire; the advert for this can be found below: https://procontract.due-north.com/Advert?advertId=0712fce8-b1c8-f111-813c-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21 You can also find this by searching MBC-1728 on the EastMids Tenders website below: https://www.eastmidstenders.org/ ### Planning Information The aim of this soft market testing exercise is: To understand the different options available to reduce rent arrears, maximise officer time and increase rent recovery. In particular, the Council are looking to respondents to: - - Share learning on a range of delivery solutions to automate rent collection - Share learning on different procurement approaches - Share learning on rent arrears monitoring - Share learnings on caseload management of rent income The soft market testing exercise is intended to allow interested organisations with appropriate experience to outline their views and ideas about the future provision of rent income management. The Council will consider the responses received as a result of this exercise to help inform the options appraisal and the decision-making process. Potential bidders will not be prejudiced by any response or failure to respond to the soft market testing. Potential bidders must also note that a response to this soft market testing exercise does not guarantee an invitation to participate in this or any future procurement exercise that the Council may conduct. Participants are invited to respond to the questions within the Soft Market Testing Questionnaire which will be advertised on ProContract. The clarification deadline is 12:00 noon on 6th November 2026 and responses are to be received by 12:00 noon on 13th November 2026. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/097738-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Oct 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Oct 2027 - 1 Oct 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Melton Borough Council | | Locality | MELTON MOWBRAY | | Postcode area | Leicester | | Postcode | LE13 1GH | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF22 Leicestershire CC and Rutland | | Local authority | Melton | | Electoral ward | Melton Warwick | | Westminster constituency | Melton and Syston | | Delivery location | TLF22 Leicestershire CC and Rutland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 16 Oct 2026 at 09:48 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/097738-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/097738-2026 16th October 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://procontract.due-north.com/Advert?advertId=0712fce8-b1c8-f111-813c-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21 - https://www.eastmidstenders.org/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078917. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078917.json.