---
title: "The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider"
ocid: "ocds-h6vhtk-07891b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07891b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07891b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07891b.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "South Yorkshire Mayoral Combined Authority"
published: "2026-10-16"
---

# The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider

Buyer: South Yorkshire Mayoral Combined Authority  
Current stage: Tender  
OCID: ocds-h6vhtk-07891b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07891b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-07891b.json)

## Summary

South Yorkshire Mayoral Combined Authority is procuring a customer subscription, service, technology and fleet-management platform for its new e-bike project in South Yorkshire. The supplier will provide and operate a digital platform supporting the scheme’s day-to-day delivery and wider programme objectives. The scope covers a branded white-label website; subscriptions and payments; customer qualification and checks; insurance and theft management; asset tracking and bike allocation; order ticketing; IoT integration, including GPS tracking; data collection; customer service and CRM; legal and compliance functions; and management information, reporting and analytics. This is a technology and customer-service service requirement, including customer relationship management software and related development and technical consultancy.

The buyer invited offers through an open procedure. The tender set an enquiry deadline of 6 November 2026 at 17:00 and a bid deadline of 16 November 2026 at 12:00. The contract period runs from 11 January 2027 to 31 March 2030, with an award decision due by 7 December 2026. The estimated value is £300,000 excluding VAT (£360,000 including VAT). There is one lot. Evaluation gives 65% to quality, 25% to price and 10% to social value. Bids may be submitted electronically in English through the stated procurement portal.

The requirement suits suppliers able to deliver and operate an integrated digital platform alongside customer-facing support for an e-bike subscription scheme. Relevant capabilities include payment and subscription administration, customer verification, insurance and theft processes, fleet and asset tracking, GPS-enabled IoT integration, ticketing, data handling, CRM, compliance, and reporting and analytics. Providers should be equipped to connect these functions into a practical service supporting both operational delivery and programme objectives, and to manage customer enquiries and relationships. The single-lot scope brings the technology and service components together, making it most relevant to suppliers with the breadth to deliver an end-to-end platform, or to a lead provider able to coordinate specialist delivery partners. The stated suitability includes small and medium-sized enterprises and voluntary, community and social enterprises.

## Notice

The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including: - Branded White-Labelled Website - Subscription and Payment Management - Customer Qualification and Checks - Insurance and Theft Management - Asset Tracking and Bike Allocation - Customer Order Ticketing - IoT (Internet of Things) Integration, including GPS Tracking - Data Collection - Customer Service and Customer Relationship Management (CRM) - Legal and Compliance - Management Information, Reporting and Analytics

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/097745-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2026 |
| Submission deadline | 16 Nov 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 11 Jan 2027 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | South Yorkshire Mayoral Combined Authority |
| Locality | SHEFFIELD |
| Postcode area | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE3 South Yorkshire |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services
- 72220000 - Systems and technical consultancy services
- 79980000 - Subscription services

## Release History

- 16 Oct 2026 at 09:55 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/097745-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/097745-2026
  16th October 2026 - Tender notice on Find a Tender
- https://procontract.due-north.com/
  Tender documents can be accessed via ProContract on the link above

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07891b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07891b.json.