--- title: "Personalised Care Specialist Support Service - West Suffolk" ocid: "ocds-h6vhtk-0789c8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789c8" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0789c8.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0789c8.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD" published: "2026-10-16" --- # Personalised Care Specialist Support Service - West Suffolk Buyer: NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD Current stage: Tender OCID: ocds-h6vhtk-0789c8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789c8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0789c8.json) ## Summary NHS Norfolk and Suffolk Integrated Care Board is seeking a provider for a non-clinical, preventative Personalised Care Specialist Support Service in West Suffolk. The service is intended to advocate appropriate use of local health and care services and will manage two separate referral pathways through one provider and one team. Delivery must cover six Integrated Neighbourhood Team areas: Bury St Edmunds Town and Rural, Haverhill, Mildenhall and Brandon, Newmarket, and Sudbury. The service should respond flexibly to patient needs, with weekday office-hours support as a minimum and some out-of-hours support where patients need it. This is health and care support rather than a 24-hour crisis service. The buyer invited offers through a competitive, open process under the Provider Selection Regime. Bids had to be submitted electronically through the Atamis e-sourcing portal by 12:00 noon on 2 December 2026; the enquiry channel was the portal message centre. The stated contract start date is 1 April 2027, with a two-year term. The estimated contract value is £642,000. The requirement is a single lot, with one provider expected to cover all six neighbourhood teams and at least one staff member in each. Variants are not permitted. The buyer may consider adding similar or complementary services by contract modification during the contract, in accordance with the Provider Selection Regime regulations. The award period was scheduled to begin on 2 December 2026. This opportunity is suited to providers with experience delivering non-clinical, preventative health or care support and helping people navigate local services. Bidders need the organisational capacity to operate one coordinated team across six neighbourhood areas, with at least one staff member allocated to each Integrated Neighbourhood Team. They must be able to manage two distinct referral pathways and adapt support to individual patient needs. Staffing arrangements need to provide weekday office-hours coverage as a baseline, with the ability to support some patients outside those hours. The service is not a round-the-clock crisis pathway, so it is particularly relevant to providers able to combine local coverage and flexible support with effective referral management. The buyer anticipates that similar or complementary services could be added during the contract. ## Notice The Norfolk and Suffolk Integrated Care Board is looking to commission the Personalised Care Specialist Support Service in West Suffolk. ### Lot Information Lot 1 This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Personalised Care Specialist Support Service - West Suffolk. The service will be a non-clinical, preventative service that advocates the appropriate use of local health and care services. The service will be delivered flexibly, aligning to the needs of the patients, but in general, the ICB expect normal office hours of Monday - Friday 9am - 5pm to be covered as a minimum, expecting that some patients will require some support out of hours. This is not a 24/7 crisis pathway. The service will be delivered by one provider with one team that manages two separate referral pathways. It is expected that the Provider will cover all six Integrated Neighbourhood Teams (INT's - Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury) with a minimum of one member of staff per INT. The contract will commence on 1st April 2027 and and will continue for two (2) years. Further details of the services required are outlined within the procurement documentation. To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00 The deadline for submissions is 12:00 (noon) 2nd December 2026. If you have any questions, please send them through the message centre on the Atamis e-procurement portal. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/098066-2026 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Oct 2026 | | Submission deadline | 2 Dec 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £642,000 | | Lots value | £642,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD | | Locality | NORWICH | | Postcode area | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | TLH14 Suffolk CC | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 16 Oct 2026 at 15:11 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/098066-2026 ## Notice URLs - https://atamis-1928.my.site.com/ - https://health-family.force.com/s/Welcome - https://www.norfolkandsuffolk.icb.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0789c8.json.