---
title: "Citizens Advice Services for Norfolk"
ocid: "ocds-h6vhtk-0789d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789d1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0789d1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0789d1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Breckland District Council"
published: "2026-10-16"
---

# Citizens Advice Services for Norfolk

Buyer: Breckland District Council  
Current stage: Award  
OCID: ocds-h6vhtk-0789d1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0789d1.json)

## Summary

Breckland District Council has commissioned a free, confidential, independent and impartial debt advice service for residents experiencing financial hardship. The provider is to deliver timely, high-quality advice and casework to help people manage debt, build financial resilience and access wider support. The service must be accessible and person-centred, and comply with relevant legislation, regulatory requirements and recognised quality standards. This is a guidance and counselling service delivered in Norfolk, for residents of the district council’s area.

The procurement is complete and a contract has been signed. Breckland District Council awarded the service to Norfolk Citizens Advice through a below-threshold direct award without competition. The contract was signed on 12 October 2026 and runs from 12 October 2026 to 31 March 2029. Its gross value is £282,600. The service was procured as a single lot. The stated requirement centres on debt advice and casework for residents in financial hardship; the published procurement data gives no further detail on evaluation criteria or supplier eligibility.

For suppliers preparing for a future requirement from Breckland District Council, this award indicates demand for a specialist debt advice service rather than general counselling alone. A credible provider would need to demonstrate the ability to deliver free, confidential, independent and impartial advice, with timely casework for people experiencing financial hardship. The service also calls for accessible, person-centred delivery, sound knowledge of debt management and the ability to connect clients with wider support. Relevant experience and systems to meet applicable legislation, regulatory requirements and recognised quality standards would be important. The council selected Norfolk Citizens Advice using a direct award without competition, so the award does not show how competing providers would be evaluated.

## Notice

The Provider shall deliver a free, confidential, independent and impartial Debt Advice Service for residents experiencing financial hardship. The service will provide timely, high-quality advice and casework to support individuals in managing debt, improving financial resilience and accessing wider sources of support. The Provider shall ensure that the service is accessible, person-centred and delivered in accordance with relevant legislation, regulatory requirements and recognised quality standards.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098080-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 12 Oct 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £282,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Breckland District Council |
| Locality | DEREHAM |
| Postcode area | Norwich |
| Postcode | NR19 1EE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | Breckland |
| Electoral ward | Dereham Neatherd |
| Westminster constituency | Mid Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Norfolk Citizens Advice |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 16 Oct 2026 at 15:25 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/098080-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/098080-2026
  16th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.ncab.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0789d1.json.