--- title: "Registration Services Booking and Management System" ocid: "ocds-h6vhtk-0789d8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789d8" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0789d8.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0789d8.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "Herefordshire Council" published: "2026-10-20" --- # Registration Services Booking and Management System Buyer: Herefordshire Council Current stage: Tender OCID: ocds-h6vhtk-0789d8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789d8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0789d8.json) ## Summary Herefordshire Council is seeking a registration services booking and management system to administer the service from end to end. It must support booking and managing registration appointments and ceremonies, customer self-service, payments, reporting and associated service management. This is a software and related implementation and support requirement, rather than a purchase of physical goods or construction work. Delivery is for Herefordshire Council in Herefordshire, England. Suppliers should be able to provide a system that brings these operational functions together for the council’s registration service, including customer-facing appointment and ceremony arrangements and the administrative work behind them. The council invited offers through an open procedure. The procurement has reached tender; the submission deadline was 13 November 2026 at 17:00 UTC, and the deadline for enquiries was 3 November 2026 at 17:00 UTC. The estimated contract value is £200,000 excluding VAT (£240,000 including VAT). The initial contract period runs from 23 December 2026 to 22 December 2031, with up to two optional one-year extensions, subject to satisfactory performance, governance and budget approval. The tender sets a proposed award decision date of 21 December 2026. Quality accounts for 70% of the evaluation and price for 30%. The requirement is arranged as one lot. This opportunity is suited to suppliers with experience delivering registration, appointment-booking or comparable public-facing service-management software. The scope calls for a system that can support both customers using self-service and council staff administering appointments, ceremonies, payments and reporting, so suppliers should be able to demonstrate capability across these connected functions rather than a narrow booking tool alone. Implementation and ongoing software support are also within scope. The five-year initial term, with potential extensions, is relevant to providers able to sustain and support a council service over the longer term. The evaluation gives greater weight to quality than price, making the strength and suitability of the proposed solution commercially important alongside its cost. ## Notice The Authority is seeking to procure a Registration Services Booking and Management System to support the end-to-end administration of registration appointments, ceremonies, customer self-service, payments, reporting and associated service management activities ### Lot Information Lot 1 Renewal: Extension period - up to 2 years (1 + 1), notified 3 months before the contract end date. Extensions are subject to contractor's satisfactory performance and further governance and budget approvals ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/099189-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Oct 2026 | | Submission deadline | 13 Nov 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 23 Dec 2026 - 22 Dec 2031 | | Recurrence | 2032-11-01 | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | £200,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Herefordshire Council | | Locality | HEREFORD | | Postcode area | Hereford | | Postcode | HR4 0LE | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG11 Herefordshire, County of | | Local authority | Herefordshire, County of | | Electoral ward | Widemarsh | | Westminster constituency | Hereford and South Herefordshire | | Delivery location | TLG11 Herefordshire, County of | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72261000 - Software support services - 72263000 - Software implementation services - 72268000 - Software supply services ## Release History - 20 Oct 2026 at 16:52 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/099189-2026 - 16 Oct 2026 at 15:31 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/098088-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/099189-2026 20th October 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/098088-2026 16th October 2026 - Tender notice on Find a Tender - www.supplyingthesouthwest.org.uk Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.supplyingthesouthwest.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0789d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0789d8.json.