---
title: "Response Master Nexus"
ocid: "ocds-h6vhtk-078a09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078a09"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078a09.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078a09.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Hackney"
published: "2026-10-16"
---

# Response Master Nexus

Buyer: London Borough of Hackney  
Current stage: Award  
OCID: ocds-h6vhtk-078a09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078a09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078a09.json)

## Summary

The London Borough of Hackney bought Response Master Nexus, software for its Parking Services penalty charge notice (PCN) disputes officers. The system helps officers prepare responses to drivers who challenge or make formal representations against traffic and parking penalty notices. This is a software and IT services requirement, covering the application used to support the response process. Delivery is for Hackney, London. The requirement concerns a specific operational tool for handling parking and traffic enforcement challenges, rather than general-purpose software or a broad IT support service.

The procurement is complete and the contract is active. Hackney made a direct award below the threshold, without competition. Infoshare+ Ltd was selected. The award date is not stated; the contract was signed on 20 February 2026. Its stated period runs from 1 March to 1 October 2026, with an extension option of 12 months, to a maximum end date of 30 September 2027. The contract value is £49,250 excluding VAT and £59,100 including VAT. There was one lot, covering the software requirement. The published information does not set out evaluation criteria or supplier eligibility requirements.

For a future requirement of this kind, a credible supplier would need to provide software that helps local authority parking teams manage challenges and representations against traffic and parking penalty notices, particularly the preparation of responses by disputes officers. Relevant strengths would include experience delivering and supporting operational software for public-sector parking or enforcement teams, and an ability to fit the tool to officers’ response workflows. The award demonstrates demand for a focused software service rather than a general IT transformation. Infoshare+ Ltd, identified as an SME, won this single-lot requirement through a direct award without competition, so the process does not demonstrate that the buyer tested competing offers or published formal evaluation criteria.

## Notice

Software that assists PCN Disputes Officers (Parking Services) in providing responses to drivers that submit challenges and representations against traffic and parking penalty charge notices.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098154-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2026 - 1 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £49,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Hackney |
| Locality | HACKNEY |
| Postcode area | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOSHARE+ LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Oct 2026 at 16:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/098154-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/098154-2026
  16th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.hackney.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078a09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078a09.json.