---
title: "Enhanced Information Service for Emergency Calls (EISEC)"
ocid: "ocds-h6vhtk-078a9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078a9d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078a9d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078a9d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Leicester, Leicestershire and Rutland Combined Fire Authority"
published: "2026-10-19"
---

# Enhanced Information Service for Emergency Calls (EISEC)

Buyer: Leicester, Leicestershire and Rutland Combined Fire Authority  
Current stage: Award  
OCID: ocds-h6vhtk-078a9d

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## Summary

Leicester, Leicestershire and Rutland Combined Fire Authority procured an Enhanced Information Service for Emergency Calls (EISEC) at Fire Control. The requirement is for managed connectivity to EISEC over an IP Connect private MPLS network, supporting the authority’s handling of emergency calls. This is a telecommunications service delivered for Fire Control in Leicestershire and Leicester. The scope is a single service rather than separate lots, with the connectivity provided as a managed network service.

The procurement is complete and awarded to BT Group PLC; the contract is active and was signed on 24 January 2025. It runs from 24 January 2025 to 23 January 2030. The contract value is £37,000 excluding VAT (£44,400 including VAT). The authority used a direct award below the applicable threshold, without competition. The tender was not divided into multiple lots. The published procurement information identifies the EISEC connectivity requirement but gives no further detail on supplier eligibility or award evaluation criteria.

The award shows demand from Leicester, Leicestershire and Rutland Combined Fire Authority for managed, private-network connectivity to its emergency-call information service at Fire Control. Suppliers seeking to compete if this requirement returns to market would need to demonstrate that they can provide and manage an IP Connect private MPLS service that reliably connects EISEC with fire-control operations across the relevant area. Experience delivering telecommunications connectivity for emergency services and understanding the operational importance of call-handling systems would support a credible offer. BT Group PLC was selected through a direct award without competition, so the outcome does not establish comparative evaluation criteria or a competitive supplier profile. The requirement is a single managed service, rather than a multi-lot programme.

## Notice

Managed connectivity to EISEC via an IP Connect private MPLS network service for 5 years at Fire Control.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098422-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 24 Jan 2025 - 23 Jan 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £37,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Leicester, Leicestershire and Rutland Combined Fire Authority |
| Locality | LEICESTER |
| Postcode area | Leicester |
| Postcode | LE4 3BU |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Charnwood |
| Electoral ward | Birstall West |
| Westminster constituency | Mid Leicestershire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BT PLC |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 66 - Financial and insurance services

### Codes

- 64200000 - Telecommunications services
- 66000000 - Financial and insurance services

## Release History

- 19 Oct 2026 at 11:58 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/098422-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/098422-2026
  19th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.bt.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078a9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078a9d.json.