---
title: "ChatbotMax, Challenge Writer, Multilingual"
ocid: "ocds-h6vhtk-078b14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b14"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078b14.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078b14.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Hackney"
published: "2026-10-19"
---

# ChatbotMax, Challenge Writer, Multilingual

Buyer: London Borough of Hackney  
Current stage: Award  
OCID: ocds-h6vhtk-078b14

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b14)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078b14.json)

## Summary

The London Borough of Hackney bought multilingual chatbot software for its online penalty challenge portal. The tool supports drivers and customers who challenge penalties through a mandatory statutory process, helping them write challenges in multiple languages. The requirement is for software and related IT services, in the broad area of software development, internet and support. Delivery is in Hackney, London. This is a single requirement for the portal rather than a set of separately described service areas; the stated purpose is to assist users with writing challenges, not to replace the statutory challenge process.

The procurement is complete and the contract was awarded to Infoshare+ Ltd. Hackney used a direct award below the applicable threshold, without competition. The contract was signed on 20 August 2025 and runs from 1 September 2025 to 1 September 2028. Its value is £142,224 excluding VAT, or £170,668.80 including VAT. There was one lot, and the award is active. The published procurement information does not set out evaluation criteria or a scored basis for selecting the supplier; the recorded route was a non-competitive direct award. The contract is for the multilingual challenge-writing chatbot software described above.

For suppliers competing for a future requirement from Hackney, this award shows demand for software embedded in an online statutory penalty-challenge journey, with multilingual assistance to help users formulate written challenges. A credible provider would need to deliver and support a customer-facing chatbot or equivalent software, integrate it with an online portal, and handle multiple languages in a way that works for users navigating a formal process. The requirement is focused on this specific digital service rather than general translation or broad IT support. Infoshare+ Ltd, an SME, was selected through a direct award without competition; the procurement therefore offers limited evidence about comparative scoring or additional qualifications Hackney may require in a future competition.

## Notice

Software that drivers/customers use when they access our online challenge portal to challenge penalties they receive as part of mandatory statutory process with help to write challenges in multiple languages

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098625-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2025 - 1 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £142,224 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Hackney |
| Locality | HACKNEY |
| Postcode area | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOSHARE+ LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Oct 2026 at 15:55 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/098625-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/098625-2026
  19th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.hackney.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078b14.json.