---
title: "Response Master"
ocid: "ocds-h6vhtk-078b7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b7b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078b7b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078b7b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Hackney"
published: "2026-10-20"
---

# Response Master

Buyer: London Borough of Hackney  
Current stage: Award  
OCID: ocds-h6vhtk-078b7b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b7b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078b7b.json)

## Summary

The London Borough of Hackney procured a subscription to Response Master, a software service used by council officers to respond to drivers who challenge traffic and parking penalty charge notices through the statutory process. The service supports Hackney in meeting its statutory responsibilities for handling these challenges. It is an IT service rather than a physical supply or construction project, and delivery is for the council’s work in London. The requirement centres on access to the Response Master platform for preparing and providing responses to drivers; the stated scope does not describe wider parking enforcement or penalty processing services.

The procurement is complete and the contract was awarded to INFOSHARE+ LIMITED. Hackney used a direct award below the applicable threshold, without competition. The contract was signed on 20 September 2025 and runs from 1 October 2025 to 1 October 2028. Its value is £196,998 excluding VAT (£236,397.60 including VAT). There was one lot, covering the Response Master service. The award was for services and is active; the contract is also active. No award evaluation criteria are recorded, consistent with the stated route of a direct award without competition.

For suppliers considering similar future requirements from Hackney, this award shows demand for a subscription software service that helps council officers respond to statutory challenges against traffic and parking penalty charge notices. A credible competitor would need to provide a suitable platform for managing and preparing those responses, and demonstrate that it can support the council’s statutory service obligations reliably throughout a multi-year arrangement. The requirement is focused on this specific operational use, rather than general parking enforcement software or broad IT support. INFOSHARE+ LIMITED, a small or medium-sized enterprise, was selected through a below-threshold direct award without competition, so the award does not establish a competitive evaluation benchmark or additional technical qualifications.

## Notice

Subscription to Response Master which officers use to provide responses to drivers that use the statutory process to challenge traffic and parking penalty charge notices. The council is required to provide this service under the statutory requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098826-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2025 - 1 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £196,998 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Hackney |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E8 1DY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Hackney |
| Electoral ward | Hackney Central |
| Westminster constituency | Hackney South and Shoreditch |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFOSHARE+ LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Oct 2026 at 10:25 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/098826-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/098826-2026
  20th October 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-24377

## Notice URLs

- http://www.hackney.gov.uk
- http://www.infoshareplus.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078b7b.json.