---
title: "Service Support Renewals"
ocid: "ocds-h6vhtk-078b93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b93"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078b93.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078b93.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UK Health Security Agency"
published: "2026-10-20"
---

# Service Support Renewals

Buyer: UK Health Security Agency  
Current stage: Award  
OCID: ocds-h6vhtk-078b93

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b93)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078b93.json)

## Summary

The UK Health Security Agency bought software service support renewals, classified as information technology services. The requirement concerns renewing support services for software; no further product, software or service scope is described. The buying organisation is the Secretary of State for Health and Social Care acting through the UK Health Security Agency. Delivery is recorded as being in the United Kingdom, without a more specific place. This is a central government requirement for continued software support, rather than a procurement for software development or hardware. The process comprised one lot, covering the service support renewals requirement.

The procurement is complete and has been awarded to Insight Direct (UK) Ltd. The UK Health Security Agency used a direct award below the relevant threshold, without competition. The contract was signed on 26 September 2026 and runs from 26 September 2026 to 8 August 2027. Its value is £21,950.69 excluding VAT, or £26,340.83 including VAT. The award is active and the contract is active. The award data records one lot and one selected supplier. No evaluation criteria or assessment basis are set out beyond the direct award route.

This award shows UKHSA’s demand for renewed support services for its software, at a modest contract scale and through a below-threshold direct award. A supplier seeking to compete if this specific requirement returns to market would need to provide software support renewals and demonstrate the ability to maintain the required support arrangements for UKHSA. The selected supplier is a large IT supplier, which indicates that an established provider can deliver this requirement, but the published details do not set out particular technical accreditations, staffing levels or experience thresholds. The commercial fit is strongest for suppliers able to support software renewals for a central government health security organisation, and to engage with a procurement that may use a direct-award route.

## Notice

Service Support Renewals Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098869-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 26 Sep 2026 - 8 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £21,950 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK Health Security Agency |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Insight Direct (UK) Ltd |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 20 Oct 2026 at 11:07 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/098869-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/098869-2026
  20th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/uk-health-security-agency
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078b93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078b93.json.