---
title: "ESNEFT3427 - Staff Helpdesk Subscription"
ocid: "ocds-h6vhtk-078bcc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078bcc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078bcc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078bcc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "East Suffolk and North Essex NHS Foundation Trust"
published: "2026-10-20"
---

# ESNEFT3427 - Staff Helpdesk Subscription

Buyer: East Suffolk and North Essex NHS Foundation Trust  
Current stage: Award  
OCID: ocds-h6vhtk-078bcc

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078bcc.json)

## Summary

East Suffolk and North Essex NHS Foundation Trust procured staff helpdesk subscription licences: 97 licences for its staff helpdesk service. This is a software subscription requirement, rather than a contract to provide a staffed helpdesk operation. The delivery location is Colchester, at the Trust’s Colchester District General Hospital. The procurement sits within IT helpdesk services (CPV 72253100), bought by an NHS foundation trust for its workforce.

The procurement is complete and the contract was awarded to A2Z Cloud Ltd. The Trust used a limited procedure to call off from an existing compliant framework, without a further competition. The stated evaluation basis was price. The requirement was one lot for 97 subscription licences; that lot is marked cancelled, while the award and contract are recorded as active. The contract was signed on 16 October 2026 and is valued at £40,740. No contract period or award date is recorded in the process data.

For suppliers preparing for a similar requirement from this Trust, the evidence points to a defined-volume purchase of staff helpdesk subscription licences, rather than outsourced helpdesk staffing. A credible competitor would need to supply and support the required software licences and be able to meet the Trust’s workforce helpdesk needs at this scale. Price was the stated basis for evaluation, so competitive pricing would matter. The route used was a call-off from an existing compliant framework, with no further competition; suppliers seeking comparable work should therefore be positioned to supply through relevant public-sector framework arrangements. The selected supplier was an SME, showing that a smaller supplier was capable of winning this subscription requirement.

## Notice

Licenses for Staff Helpdesk

### Lot Information

Lot 1

To provide 97 licenses of Staff Helpdesk subscriptions

### Procurement Information

The contract was awarded without prior publication because the contract was called off from an existing compliant framework agreement. The framework was established in accordance with the public contracts regulations and no further competition was required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/098982-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £40,740 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Suffolk and North Essex NHS Foundation Trust |
| Locality | COLCHESTER |
| Postcode area | Colchester |
| Postcode | CO4 5JL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Colchester |
| Electoral ward | Mile End |
| Westminster constituency | Colchester |
| Delivery location | TLH14 Suffolk CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | A2Z CLOUD LTD |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253100 - Helpdesk services

## Release History

- 20 Oct 2026 at 12:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/098982-2026

## Notice URLs

- https://www.esneft.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078bcc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078bcc.json.