---
title: "Service Mapping (Adjudicator Bankruptcy)"
ocid: "ocds-h6vhtk-078c68"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078c68"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078c68.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078c68.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "The Insolvency Service"
published: "2026-10-21"
---

# Service Mapping (Adjudicator Bankruptcy)

Buyer: The Insolvency Service  
Current stage: Award  
OCID: ocds-h6vhtk-078c68

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078c68)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078c68.json)

## Summary

The Insolvency Service bought specialist service-design consultancy to pilot a review of its Adjudicator Bankruptcy process. The work covers the end-to-end customer journey, identifying operational efficiencies, service improvements and value-for-money opportunities, then recommending a future service model. This is business and management consultancy, rather than delivery of bankruptcy casework. The buyer is The Insolvency Service, and the delivery location is London. The procurement was structured as a single lot, covering the pilot review and its potential extension.

The procurement is complete and the contract was awarded to Ernst & Young; the contract was signed on 15 October 2026. The award value and contract period are not stated. The original procurement set out a 16-week pilot priced at £145,000, with an optional 12-month extension estimated at £100,000–£500, subject to governance, affordability and procurement obligations. It was a further competition under the Government Commercial Agency’s Management Consultancy 4 framework, Strategy and Policy lot, using a limited procedure without a prior call for competition. Two bids were received, and award criteria were price. The recorded lot status is cancelled, although the award is active and the contract is active.

This award shows demand at The Insolvency Service for specialist service-design advice focused on improving a specific public-facing insolvency process. A credible competitor for comparable work would need to map an end-to-end customer journey, assess operational efficiency and value for money, and turn findings into practical service-improvement recommendations and a future-state service model. The pilot-and-extension structure indicates a need to deliver a defined initial review, with the ability to support further work if approved. The procurement was competed through the Management Consultancy 4 framework’s Strategy and Policy lot, so framework access would be relevant to competing by the same route. Price was the stated award criterion; the selected supplier therefore competed on cost as well as meeting the consultancy requirement. No specialist accreditation or other qualification is stated.

## Notice

The procurement exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.

### Lot Information

Lot 1

The sourcing exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.

Options: The procurement exercise was a Further Competition exercise under the Government Commercial Agency, Management Consultancy 4 Framework Agreement. The initial phase is a 16 Week Pilot Phase at PS145k. There is a 12 month extension option, subject to governance, affordability and procurement obligations, estimated between PS100k - PS500k (as explicitly stated within the ITT Docs).

### Procurement Information

The procurement exercise undertaken was a Further Competition under the Government Commercial Agency, Management Consultancy 4 Framework Agreement (Lot 2 - Strategy and Policy).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/099261-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | The Insolvency Service |
| Locality | STRATFORD |
| Postcode area | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Ernst & Young LLP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 21 Oct 2026 at 09:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/099261-2026

## Notice URLs

- https://www.gov.uk/government/organisations/insolvency-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078c68. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078c68.json.