--- title: "PRO005187-Services-Contract-Interruption to Supply Event Management" ocid: "ocds-h6vhtk-078c8e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078c8e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078c8e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078c8e.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "United Utilities Water Limited" published: "2026-10-21" --- # PRO005187-Services-Contract-Interruption to Supply Event Management Buyer: United Utilities Water Limited Current stage: Planning OCID: ocds-h6vhtk-078c8e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078c8e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078c8e.json) ## Summary United Utilities Water Limited is exploring a Decision Workspace solution to help manage interruption-to-supply events. The potential requirement covers software supply, configuration, implementation and support services. The solution is intended to support the utility’s management of supply interruptions; the buyer is using engagement with suppliers to understand available capabilities, implementation approaches, integration needs and commercial models before developing its requirements and route to market. Delivery is expected across the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West of England. This is a planned services procurement, not an invitation to tender or a commitment to buy. The process is at planning stage, with preliminary market engagement intended to inform whether and how a future procurement proceeds. United Utilities expects suppliers to express interest and respond to an engagement pack, which includes a questionnaire and checklist; the buyer’s stated engagement response date is 13 November 2026. The anticipated contract period runs from 1 July 2027 to 30 June 2032. The procurement is expected to be above the applicable threshold, but no estimated contract value or procurement procedure is set out. It is planned as a single lot, and the buyer indicates that small and medium-sized businesses may be suitable. Participation in engagement is voluntary and does not confer an advantage or disadvantage in any later competition; the buyer may change its requirements, strategy or timetable. This planning exercise is relevant to suppliers of decision-workspace or comparable software, and to firms able to configure, implement and support software for operational use. Suppliers with experience integrating solutions into existing systems, managing interruption-to-supply events, and advising on implementation approaches and commercial models are well placed to contribute to the buyer’s understanding of the market. The buyer is seeking insight into available solution capabilities and integration requirements as it shapes business requirements and a future specification. The planned single-lot service is marked as suitable for SMEs, so smaller technology providers may be relevant alongside established suppliers. The current engagement is for market input rather than a contract bid; participation is voluntary and is stated to confer neither advantage nor disadvantage in any later procurement. ## Notice United Utilities is undertaking preliminary market engagement in relation to a potential future procurement for a Decision Workspace solution to support the management of Interruption to Supply events. The purpose of this engagement is to improve United Utilities' understanding of the available market, solution capabilities, implementation approaches, integration requirements and commercial models. Information gathered may be used to inform the development of the business requirements, procurement strategy, specification and route to market. Interested suppliers are invited to express their interest by contacting the nominated United Utilities contact identified in this notice. Upon request, suppliers will be provided with the Preliminary Market Engagement pack, comprising an Expression of Interest (EOI) cover letter, checklist and questionnaire. Suppliers should complete and return the requested information in accordance with the instructions contained within the engagement pack. Completed responses should be submitted to the United Utilities contact identified within the documentation by the stated deadline. Participation in this market engagement is voluntary and will not confer any advantage or disadvantage in any subsequent procurement process. This notice is not a call for competition, does not constitute the commencement of a procurement procedure and does not commit United Utilities to undertake any future procurement or award any contract. United Utilities reserves the right to amend its requirements, procurement strategy, timetable and approach following completion of the market engagement activity. ### Planning Information United Utilities is undertaking preliminary market engagement in relation to a potential future procurement for a Decision Workspace solution to support the management of Interruption to Supply events. The purpose of this engagement is to improve United Utilities' understanding of the available market, solution capabilities, implementation approaches, integration requirements and commercial models. Information gathered may be used to inform the development of the business requirements, procurement strategy, specification and route to market. Interested suppliers are invited to review the Preliminary Market Engagement documentation and submit an Expression of Interest (EOI) in accordance with the instructions provided. Suppliers may also submit clarification questions during the engagement period. Participation in this market engagement is voluntary and will not confer any advantage or disadvantage in any subsequent procurement process. This notice is not a call for competition, does not constitute the commencement of a procurement procedure and does not commit United Utilities to undertake any future procurement or award any contract. United Utilities reserves the right to amend its requirements, procurement strategy, timetable and approach following completion of the market engagement activity. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/099347-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Oct 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2027 - 1 Jul 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | United Utilities Water Limited | | Locality | GREAT SANKEY | | Postcode area | Warrington | | Postcode | WA5 3LP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD61 Warrington | | Local authority | Warrington | | Electoral ward | Great Sankey North and Whittle Hall | | Westminster constituency | Warrington South | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72250000 - System and support services - 72263000 - Software implementation services - 72265000 - Software configuration services - 72268000 - Software supply services ## Release History - 21 Oct 2026 at 11:00 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/099347-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/099347-2026 21st October 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078c8e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078c8e.json.