---
title: "Customer Household Bills Support Service"
ocid: "ocds-h6vhtk-078d4b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d4b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078d4b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078d4b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Plus Dane Housing Limited"
published: "2026-10-21"
---

# Customer Household Bills Support Service

Buyer: Plus Dane Housing Limited  
Current stage: Award  
OCID: ocds-h6vhtk-078d4b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d4b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078d4b.json)

## Summary

Plus Dane Housing Limited commissioned a household bills support service for its customers. The work is to provide support and advice about household bills, helping residents with issues related to their household costs. It is a community and personal support service, rather than a supply of goods or construction work. The buyer is a housing provider based in Liverpool, and the service is for its customers across the United Kingdom. The award covers one service lot. The named supplier, Pocket Power, is a small social enterprise, showing that the requirement was delivered by a specialist support provider rather than a large general contractor.

The procurement is complete and the contract is active. Plus Dane Housing awarded the work directly to Pocket Power, without competition, using a below-threshold route. The contract was signed on 1 October 2026 and runs from 2 October 2026 to 1 October 2028, with two possible 12-month renewals and a maximum period extending to 1 October 2030. The contract value is £66,500 including VAT. The award date is not separately recorded. The procurement was not divided into described lots beyond the single service lot. No evaluation criteria are stated; the direct award was made without a competitive evaluation.

For suppliers of household-bills advice and practical support, this award demonstrates demand from a social housing provider for a focused service to help its customers with household costs. A credible future provider would need to deliver accessible, customer-facing advice and support, understand household bills and be able to work with residents of a housing organisation. Pocket Power, a small social enterprise, was selected for this requirement, indicating that a specialist provider of this kind can serve the buyer’s needs. The work is a defined customer support service rather than a broad housing-management contract, so relevant experience should centre on helping households navigate bills and related costs. Suppliers considering similar work with Plus Dane should be able to deliver the service across its customer base in the United Kingdom.

## Notice

Support and advice for Plus Dane Housing customers with regards to household bills

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/099683-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Oct 2026 - 1 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £66,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Plus Dane Housing Limited |
| Locality | LIVERPOOL |
| Postcode area | Liverpool |
| Postcode | L3 4AE |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Pocket Power |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 21 Oct 2026 at 16:48 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/099683-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/099683-2026
  21st October 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d4b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078d4b.json.