---
title: "Workforce Management Software"
ocid: "ocds-h6vhtk-078d5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d5c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078d5c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078d5c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ORBIT GROUP LIMITED"
published: "2026-10-21"
---

# Workforce Management Software

Buyer: ORBIT GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-078d5c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d5c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078d5c.json)

## Summary

Orbit Group Limited bought workforce management software for its Customer Care Team. The platform supports workforce forecasting and scheduling, adherence management, reporting and employee self-service, with cloud hosting, native AI tools, forecasting and meetings, payroll export, intraday management and budget functions. The purpose is to continue the existing service and retain access to product enhancements and support. The procurement is for a software package and information system, rather than a service to operate the contact centre. The delivery location is recorded as the United Kingdom.

The procurement is complete and the contract was awarded to Business Systems (U.K.) Limited. The award is active, and the contract is also recorded as active. It was a limited procedure without a prior published competition, using the Network Services 3 framework’s Contact Centre Solutions lot; the stated evaluation criterion was price. One bid was recorded. The contract was signed on 23 September 2026, with a value of £111,038.04. The award date and contract period are not stated in the contracting data. The tender’s lot is marked cancelled, although the award and linked contract are active; this status discrepancy is recorded in the source.

For suppliers of workforce management platforms, this procurement shows Orbit Group’s demand for a single licence covering cloud hosting, forecasting and scheduling, adherence and intraday management, reporting, payroll export, employee self-service, native AI tools and budget functions. The requirement is aimed at maintaining an established platform, including continuity and ongoing access to enhancements and support, rather than introducing workforce management as a new service. A credible competitor for this buyer would need to supply the breadth of functionality in one integrated solution and demonstrate that it can support ongoing use by a customer care operation. The procurement was routed through a contact-centre solutions framework and evaluated on price, so relevant framework access and a competitive whole-solution price would be commercially pertinent.

## Notice

WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support. We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution.

### Lot Information

Lot 1

Workforce Management licence is a single licence that provides access to all WFM functionality: Cloud Hosting Native AI Tools Forecasting & Meetings Payroll Export Intraday & Adherence Management Budgets etc. Additional information: The right to additional purchases while the contract is valid. This Contract may be amended or varied at any time by mutual agreement in writing.

### Procurement Information

WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/099717-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £111,038 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORBIT GROUP LIMITED |
| Locality | COVENTRY |
| Postcode area | Coventry |
| Postcode | CV3 2SU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Business Systems (UK) Ltd |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Oct 2026 at 18:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/099717-2026

## Notice URLs

- https://bslgroup.com/
- https://www.orbit.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078d5c.json.