---
title: "Tiger on Demand Call Centre Services"
ocid: "ocds-h6vhtk-078d8f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d8f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078d8f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078d8f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Cambridgeshire & Peterborough Combined Authority"
published: "2026-10-22"
---

# Tiger on Demand Call Centre Services

Buyer: Cambridgeshire & Peterborough Combined Authority  
Current stage: Award  
OCID: ocds-h6vhtk-078d8f

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## Summary

Cambridgeshire and Peterborough Combined Authority contracted for management of the Tiger on Demand call centre supporting demand-responsive bus services. The supplier is responsible for operating, monitoring and maintaining the call-centre functions, and training operational staff to use the system for delivering those services; other relevant functions are also included. The work is delivered in Cambridgeshire and Peterborough. This is a call-centre services requirement, with operational support for a demand-responsive transport service rather than a general call-handling contract.

The procurement is complete and the contract has been awarded to WeMove Solutions Ltd. The Combined Authority used a direct award below the applicable threshold, without competition. There was one lot. The contract was signed on 1 September 2026 and runs from 1 September 2026 to 31 August 2027. Its value is £39,950 excluding VAT (£47,940 including VAT). The requirement was for a one-year service, with delivery against service requirements and sign-off by the Combined Authority. The published information does not state an evaluation basis beyond the direct award route.

For suppliers assessing similar future work for the Combined Authority, this contract shows demand for an operator able to run and maintain a call centre dedicated to demand-responsive bus services, while supporting the transport system behind it. Credible providers would need to combine dependable call-centre operations with the ability to monitor and maintain service functions, and to train operational staff to use the system. Experience in transport-related customer operations and delivering services against defined requirements would be relevant; the awarded work also required the supplier to secure the authority’s sign-off. The requirement was delivered by an SME, indicating that this scale of specialist service was within the reach of a smaller provider. The buyer used a below-threshold direct award without competition for this contract.

## Notice

Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible for delivering against the service requirements which will include providing, operating, monitoring, and maintaining the following service aspects in accordance with standards in this document, with sign off from the CPCA: * Call centre functions. * Training operational staff to use the system for delivering DRT bus services. * Any other relevant functions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/099834-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2026 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £39,950 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Cambridgeshire & Peterborough Combined Authority |
| Locality | HUNTINGDON |
| Postcode area | Peterborough |
| Postcode | PE29 3TN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | Huntingdon North |
| Westminster constituency | Huntingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WEMOVE SOLUTIONS LTD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Oct 2026 at 10:34 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/099834-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/099834-2026
  22nd October 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://cambridgeshirepeterborough-ca.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078d8f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078d8f.json.