---
title: "Provision of Digital Customer Engagement Platform"
ocid: "ocds-h6vhtk-078e15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e15"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078e15.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078e15.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "Pobl Group Ltd"
published: "2026-10-22"
---

# Provision of Digital Customer Engagement Platform

Buyer: Pobl Group Ltd  
Current stage: Tender  
OCID: ocds-h6vhtk-078e15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e15)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078e15.json)

## Summary

Codi Group Ltd is seeking a digital customer engagement platform to support its customer influence framework. The online platform will let the group involve customers in influencing its business through a range of online methods. The requirement combines software and related IT services. Delivery is across Swansea, South West Wales and Mid Wales. This is a single-lot procurement, suited to small and medium-sized businesses as well as voluntary, community and social enterprises.

Codi Group invited offers through a below-threshold open competition. The procurement reached tender, with bids due by 25 November 2026 at 14:00 UTC and enquiries due by 20 November 2026 at 14:00 UTC. The contract is planned to run from 4 January 2027 to 22 December 2028, with two optional 12-month extensions and a possible end date of 22 December 2030. The estimated value is £200,000 excluding VAT (£240,000 including VAT). Quality carries 60% of the evaluation weighting and price 40%. Selection requirements are set out in the tender documents. Bids may be submitted electronically through the stated e-tendering service.

The opportunity is aimed at suppliers able to provide a digital platform and the associated IT services to support online customer engagement. Suppliers should be able to deliver a range of online methods for gathering customer input and help Codi Group use that input to influence its business. The requirement is accessible to SMEs and voluntary, community and social enterprises, and is a single lot rather than divided into separate work packages. The evaluation gives greater weight to quality than price, so a strong offer will need to demonstrate the platform’s suitability for customer engagement and the quality of the proposed service, alongside competitive pricing. The tender documents contain the selection requirements for suppliers.

## Notice

The Group intends to establish a contract for the procurement of a digital customer engagement platform. Codi have recently launched the new, innovative customer influence framework which resets how customers influence our business. The online platform is one of the strands of this influence framework and will be used as a creative way of working with customers to influence the business through a range of online methodologies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/100068-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2026 |
| Submission deadline | 25 Nov 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 4 Jan 2027 - 22 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | £200,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Pobl Group Ltd |
| Locality | SWANSEA |
| Postcode area | Swansea |
| Postcode | SA7 9EQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Llansamlet |
| Westminster constituency | Neath and Swansea East |
| Delivery location | TLL18 Swansea, TLL21 Monmouthshire and Newport, TLL22 Cardiff and Vale of Glamorgan |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Oct 2026 at 15:03 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/100068-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/100068-2026
  22nd October 2026 - Tender notice on Find a Tender

## Notice URLs

- http://https://codigroup.co.uk/
- https://etenderwales.ukp.app.jaggaer.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078e15.json.