---
title: "Provision of Warden Call Monitoring Services"
ocid: "ocds-h6vhtk-078e1e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e1e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078e1e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078e1e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "East Suffolk Council"
published: "2026-10-22"
---

# Provision of Warden Call Monitoring Services

Buyer: East Suffolk Council  
Current stage: Award  
OCID: ocds-h6vhtk-078e1e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e1e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078e1e.json)

## Summary

East Suffolk Council commissioned warden call monitoring services to support its warden call provision. The requirement is for a monitoring service, rather than a purchase of security cameras or telephone-answering services as separate goods; those appear as classifications alongside the service in the award. The contract’s delivery location is recorded as the United Kingdom, without a more specific place. This is a single service requirement managed by East Suffolk Council, a local public authority. The work is relevant to providers of monitoring and response services for warden call systems, particularly those able to serve a council housing or community-support operation. The award identifies Careium UK Limited as the supplier selected for this requirement.

The procurement is complete and the contract is active: East Suffolk Council made a direct award without competition, using a below-threshold procedure. Careium UK Limited was selected. The contract was signed on 28 September 2025 and runs from 13 October 2025 to 13 October 2028. Its recorded value is £39,552 excluding VAT and £49,440 including VAT. The contract includes an optional extension if required, with no extension duration stated. The requirement was handled as a single lot. No award criteria or evaluation basis are recorded, consistent with the direct-award route. This outcome shows the supplier and commercial scale associated with the council’s warden call monitoring requirement; the award is active and no cancellation or termination is reported.

For providers of warden call monitoring, this award demonstrates a council requirement for an ongoing service rather than a one-off equipment supply. A credible competitor would need to operate monitoring for warden call systems reliably over a multi-year service period and be able to support the council’s service users and operational needs. The selected supplier is a specialist care technology business, indicating that relevant sector experience and capability in this service area matter. The council used a direct, below-threshold award without competition for this contract, so the award does not establish a competitive evaluation model or published technical qualification standard. Suppliers considering similar work for East Suffolk Council should assess whether their monitoring operation, continuity arrangements and experience serving public-sector or supported-living settings match the requirement evidenced here.

## Notice

This is a contract details notice only , A below threshold direct award procedure was used for the provision of Warden call monitoring services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/100085-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 13 Oct 2025 - 13 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £39,552 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Suffolk Council |
| Locality | WOODBRIDGE |
| Postcode area | Ipswich |
| Postcode | IP12 1RT |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Melton |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Careium |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 35125300 - Security cameras
- 79510000 - Telephone-answering services

## Release History

- 22 Oct 2026 at 15:15 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/100085-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/100085-2026
  22nd October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.eastsuffolk.gov.uk
- https://www.careium.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e1e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078e1e.json.