---
title: "Openscape software upgrade"
ocid: "ocds-h6vhtk-078e3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e3d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078e3d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078e3d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Police & Crime Commissioner for Merseyside & Chief Constable for Merseyside"
published: "2026-10-22"
---

# Openscape software upgrade

Buyer: Police & Crime Commissioner for Merseyside & Chief Constable for Merseyside  
Current stage: Award  
OCID: ocds-h6vhtk-078e3d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078e3d.json)

## Summary

The Police & Crime Commissioner for Merseyside and Chief Constable for Merseyside bought professional services to upgrade its Openscape telephone software from version 10 to version 12, together with software assurance (SWA). The requirement is telephone network maintenance and upgrade services, intended to support the force’s communications software. Delivery is in Merseyside, England. The buyer is based in Liverpool.

The procurement is complete and the contract has been awarded to Virgin Media Business Limited. The contract was signed on 22 October 2026 and runs from 22 October 2026 to 16 January 2028. Its value is £123,429.40 excluding VAT (£148,115.28 including VAT). The original requirement described software assurance from 17 January 2025 to 16 January 2028 and gave a value of £123,430.91. It was a below-threshold procurement, with the specific procedure not identified. There was one lot. The available information identifies the award and supplier but does not state an evaluation basis.

This award shows demand from Merseyside’s police organisations for specialist support upgrading and maintaining Openscape telephone systems, including software assurance. Virgin Media Business Limited was selected to move the software from version 10 to version 12, so a credible competitor for a comparable future requirement would need relevant Openscape upgrade expertise, the ability to provide associated professional services and software assurance, and capacity to deliver support across the contract term. Experience maintaining telephone network systems would also be directly relevant. The purchase was handled below the formal threshold, so suppliers should be prepared for a below-threshold procurement route. The award provides a clear indication of the incumbent supplier and the specific technology and service combination the buyer chose.

## Notice

Virgin Media to facilitate Openscape upgrade (professional services) upgrade from V10 software to V12 software Upgrade Professional Services with Purchase of SWA from 17th January 2025 to 16th January2028 PS123,430.91

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/100136-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 22 Oct 2026 - 16 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £123,429 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Police & Crime Commissioner for Merseyside & Chief Constable for Merseyside |
| Locality | LIVERPOOL |
| Postcode area | Liverpool |
| Postcode | L3 3AN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Everton West |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Virgin Media Business |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334110 - Telephone network maintenance services

## Release History

- 22 Oct 2026 at 16:04 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/100136-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/100136-2026
  22nd October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.virginmediao2business.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.merseysidepcc.info/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078e3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078e3d.json.