---
title: "Cloud-based income management software solution"
ocid: "ocds-h6vhtk-078ed2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078ed2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078ed2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078ed2.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "London Borough of Lambeth"
published: "2026-10-23"
---

# Cloud-based income management software solution

Buyer: London Borough of Lambeth  
Current stage: Planning  
OCID: ocds-h6vhtk-078ed2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078ed2.json)

## Summary

The London Borough of Lambeth intends to procure a cloud-based income management software service for its housing income work. The system is expected to analyse rent-account history and payment behaviour to identify households at risk of falling into arrears or needing early intervention. It should help income officers prioritise cases where action could prevent arrears growing or escalation, and support early contact through lower-cost channels such as text messages and letters to encourage payment or contact. Management information and reporting will help the council monitor arrears trends, officer activity, outcomes and service performance. This is an IT software and support service for Lambeth; the stated material does not identify a separate delivery location.

This is at the planning stage: Lambeth has stated an intention to procure, but has not yet invited tenders. The council expects a future procurement notice on 11 November 2026; this is an indicative publication date, not a bid deadline. The planned single-lot contract is expected to run from 1 April 2027 to 31 March 2030, with a possible extension to 31 March 2031. Its estimated value is £1,234,000 excluding VAT (£1,480,800 including VAT). The planned procurement is above the relevant threshold. No procedure, procurement method, eligibility conditions or evaluation criteria are set out at this stage.

The requirement may suit software suppliers with experience delivering cloud-based housing income or rent-account management systems, particularly those able to combine predictive analytics with practical case-management tools. Relevant capabilities include analysing payment histories to flag arrears risk, prioritising cases for income officers, automating early communications by text or letter, and providing management reporting on trends, activity and outcomes. Suppliers should be able to support a service intended to help a local authority intervene early and monitor performance across its income service. The planned contract is a single, multi-year service and is identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. These organisations may wish to prepare evidence of relevant software functionality, implementation and support experience, and their ability to serve a council-wide operational need.

## Notice

The software will provide the following core functions: Predictive risk analysis, using rent account history and payment behaviour to identify households most likely to fall into arrears or require early intervention. Case prioritisation, helping Income Officers focus on the cases where action is most likely to prevent arrears increasing or avoid escalation. Automated early contact, including low-cost communications such as text messages or letters, to encourage payment or contact before formal intervention is required. Management information and reporting to support monitoring of arrears trends, officer activity, outcomes and service performance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/100407-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | 11 Nov 2026 |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 1 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,234,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Lambeth |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW2 1RW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Brixton Acre Lane |
| Westminster constituency | Clapham and Brixton Hill |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Oct 2026 at 12:06 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/100407-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/100407-2026
  23rd October 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078ed2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078ed2.json.