---
title: "Hull & East Riding of Yorkshire Telephone Advice and Support Service"
ocid: "ocds-h6vhtk-078f20"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078f20"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078f20.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078f20.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "HUMBER TEACHING NHS FOUNDATION TRUST"
published: "2026-10-23"
---

# Hull & East Riding of Yorkshire Telephone Advice and Support Service

Buyer: HUMBER TEACHING NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-078f20

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## Summary

Humber Teaching NHS Foundation Trust intends to commission a non-clinical mental health telephone advice and support service for people in Hull and the East Riding of Yorkshire. It will support individuals screened by the Mental Health Front Door and assessed as not needing further clinical assessment or intervention at that time. The service is intended to provide timely, person-centred and trauma-informed support, promote emotional wellbeing, reduce social isolation, help prevent mental health from deteriorating, and connect people with community resources. The provider will offer advice and guidance by telephone, tailored to each person’s needs and circumstances. The service does not include independent clinical triage or risk assessment. This is a replacement for an existing service, and a cohort of the incumbent provider’s staff is expected to transfer under TUPE.

The process is at planning stage: the Trust has stated its intention to award using the NHS Provider Selection Regime’s Most Suitable Provider process, rather than inviting tenders at this stage. Potential providers identified by the commissioner will be assessed against the service specification and the Basic and Key Provider Selection Regime criteria. The planned contract is for an initial three years from 1 April 2027, with options for two one-year extensions. The expected annual value is £260,000–£290,000; the stated overall value is £1.45 million. The Trust expects to publish a further notice on 4 January 2027. Following a notification period, identified providers are expected to be asked to submit information confirming their suitability. Assessment weightings are quality and innovation 30%, access and inequalities 20%, integration, collaboration and sustainability 30%, value 10%, and social value 10%.

This service is likely to suit providers experienced in delivering accessible mental health and wellbeing support by telephone, particularly organisations able to offer compassionate, person-centred and trauma-informed responses to people with differing needs. Providers should be prepared to support people who do not require clinical assessment while maintaining clear boundaries around clinical work: the service is not intended to carry out independent triage or risk assessment. The evaluation places substantial emphasis on quality and innovation, and on integration, collaboration and service sustainability, alongside equitable access and social value. Experience connecting people with community-based resources and addressing isolation would be relevant to the stated aims. As this replaces an existing service and TUPE is expected for some incumbent staff, prospective providers should consider their ability to manage a staff transfer and maintain service continuity. The Trust refers to the NHS Standard Contract short form.

## Notice

This is a Provider Selection Regime notice of intent to award a contract for a Mental Health Telephone Advice and Support Service to the Hull and East Riding of Yorkshire area using the Most Suitable Provider (MSP) process. This will be an initial 3 year contract starting 1st April 2027. There will be an option of 2 x 1 year extensions. The annual value is expected to be in the range PS260,000 to PS290,000 per year.

### Lot Information

Lot 1

This is a Provider Selection Regime notice of intent to award a contract using the Most Suitable Provider (MSP) process. The commissioner will conduct an evaluation of the identified potential providers against the following service specification: https://www.humber.nhs.uk/media/zsyhfvcl/telephone-advice-support-service-2027-30-specification.pdf The telephone advice and support service will provide a non-clinical intervention for individuals who have been screened by the Mental Health Front Door service and assessed as not requiring further clinical assessment or intervention at that time. The service will deliver timely, person-centred support aimed at promoting emotional wellbeing,reducing social isolation, preventing deterioration inmental health, and improving access to community-based resources. Individuals accessing the service will receive a compassionate and trauma-informed response, tailored to their individual needs and circumstances. The advice and guidance telephone support provider will not undertake independent clinical triage or risk assessment activity. Following the end of the notification period the identified providers will be requested to make submissions confirming their suitability to provide these services. The commissioner will assess the Basic and Key Provider Selection Regime Criteria according to the following weightings: - Quality & Innovation: 30% - Access & Inequalities: 20% - Integration, Collaboration and Service Sustainability: 30% - Value: 10% - Social Value: 10% If your organisation considers itself to be a potential provider of these services (and has not already identified itself following the earlier Expression of Interest) please email hnf-tr.contracting@nhs.net within 14 days of the publication date of this notice to be considered for inclusion. Additional information: This service will be contracted using the NHS Standard Contract (short form): https://www.england.nhs.uk/publication/shorter-form-nhs-standardcontract-2026-2-particulars-service-conditions-general-conditions/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/100542-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | 4 Jan 2027 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,450,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HUMBER TEACHING NHS FOUNDATION TRUST |
| Locality | HULL |
| Postcode area | Hull |
| Postcode | HU10 6ED |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Cottingham South |
| Westminster constituency | Kingston upon Hull North and Cottingham |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 23 Oct 2026 at 14:13 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/100542-2026

## Notice URLs

- http://www.humber.nhs.uk
- https://www.england.nhs.uk/publication/shorter-form-nhs-standardcontract-2026-2-particulars-service-conditions-general-conditions/
- https://www.humber.nhs.uk/media/zsyhfvcl/telephone-advice-support-service-2027-30-specification.pdf

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078f20. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078f20.json.