--- title: "Lost Property" ocid: "ocds-h6vhtk-078fe7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078fe7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078fe7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078fe7.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LIMITED" published: "2026-10-26" --- # Lost Property Buyer: LONDON NORTH EASTERN RAILWAY LIMITED Current stage: Planning OCID: ocds-h6vhtk-078fe7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078fe7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078fe7.json) ## Summary London North Eastern Railway (LNER) is planning a redesigned lost-property service for its 13 managed stations. The proposed service has two complementary parts: a digital platform to register, categorise and track items, communicate with customers, match items to owners and support collection, courier arrangements and payments; and a physical service to collect items from stations, transport them securely, store and manage inventory, and return items to customers. The digital system is intended to connect with the physical provider and other relevant LNER systems. The physical service would include secure handling, custody tracking, specialist care for unusual or fragile items, and responsible disposal of unclaimed property. Delivery is across LNER’s managed stations, with centralised storage and logistics forming part of the proposed model. This procurement is at the planning stage: LNER has set out its intention to procure, but has not invited tenders. It is exploring two lots, one for a digital lost-property management solution and one for logistics, centralised storage and physical item management. The estimated total value is £300,000 excluding VAT (£352,500 including VAT). The proposed contract period is 18 May 2027 to 17 May 2030, with a possible extension to 17 May 2031. LNER expects to hold a supplier engagement session on 16 November 2026 and anticipates publishing a further notice on 1 December 2026. These are planning expectations, not bid deadlines. The indicative physical operating model keeps items in local station arrangements for up to 10 days before transfer to a central provider; LNER prefers a hub-and-spoke approach but welcomes alternatives with demonstrated benefits. The proposed lots may suit different supplier profiles: digital-platform providers, logistics and storage operators, or businesses able to deliver both parts in coordination. LNER welcomes established digital platforms as well as innovative or alternative technologies. Relevant digital capability includes accessible customer self-service, secure case management, search and automated matching, reliable reporting and audit trails, and integration with other systems; responsible use of artificial intelligence is also of interest. Physical-service suppliers should be able to manage scheduled station collections, secure transport and storage, inventory, chain of custody, customer collection and delivery, and specialist items. The buyer is also looking for responsible reuse, recycling or donation of unclaimed property, sustainable and efficient logistics, and resilient business-continuity arrangements. Small and medium-sized businesses and voluntary, community and social enterprises are identified as suitable for the proposed lot. ## Notice London North Eastern Railway (LNER) is exploring opportunities to transform its Lost Property service through the introduction of an innovative, customer-focused and digitally enabled operating model. LNER is seeking to develop an integrated, end-to-end Lost Property service that improves the experience for customers, reduces administrative activity for frontline colleagues and supports the efficient management and repatriation of lost items. Our proposed procurement approach comprises two complementary lots: * Lot 1 - Digital Lost Property Management Solution * Lot 2 - Logistics, Centralised Storage and Physical Lost Property Management The proposed solution would support LNER's 13 managed stations and integrate with a separately provided physical Lost Property management service. Areas of interest include: * Customer experience: Accessible online reporting, self-service tracking, proactive communications and clear customer information. * Operational functionality: Simple item registration, categorisation, photographic records and secure case management for colleagues. * Intelligent matching: Search capabilities, automated matching and opportunities to responsibly apply artificial intelligence. * Integration: Secure information exchange with logistics providers and other relevant LNER systems. * Repatriation: Digital support for ownership verification, customer collection, courier arrangements and payments where applicable. * Management information: Reliable data, performance reporting, audit trails and operational dashboards. * Future development: A scalable, technology-agnostic solution capable of supporting innovation and future railway requirements. LNER welcomes engagement with suppliers offering established digital platforms as well as those providing innovative or alternative technology solutions. LNER is exploring the appointment of a supplier to manage the physical Lost Property journey following transfer from LNER's local station arrangements. The proposed service would cover LNER's 13 managed stations, with the flexibility to support future developments. Under the indicative operating model, items would ordinarily remain within local LNER arrangements for up to 10 days before transferring to a centralised management provider. LNER's initial preference is to explore a hub-and-spoke logistics approach, although alternative solutions that demonstrate operational, customer or commercial benefits would be welcomed. Areas of interest include: * Station and hub logistics: Scheduled collections, consolidation, secure transportation and efficient transfer arrangements. * Centralised storage: Secure receipt, processing, inventory management and storage of lost property. * Chain of custody: Comprehensive tracking, accountability and audit arrangements throughout the physical journey. * Customer repatriation: Convenient collection, courier and delivery options, including appropriate ownership verification. * Specialist handling: Appropriate management of valuable, sensitive, fragile and unusual items. * Retention and disposal: Responsible management of unclaimed property, including recycling, reuse, charitable donation and other approved disposal methods. * Digital integration: Effective interaction with the appointed digital Lost Property platform, ensuring accurate and timely item-status updates. * Sustainability and resilience: Efficient logistics, responsible environmental practices and robust business continuity arrangements. ### Planning Information LNER will be holding a Pre Market Engagement session via teams on 16th November at 13:00hrs - if you would like to attend this session please contact procurement@lner.co.uk - with the title Pre Market Engagement Lost Property solution with the names of your attendees and an invitation to this event will be sent to you. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/100898-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Oct 2026 | | Submission deadline | Not specified | | Future notice date | 1 Dec 2026 | | Award date | Not specified | | Contract period | 18 May 2027 - 18 May 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED | | Locality | YORK | | Postcode area | York | | Postcode | YO1 6GA | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Micklegate | | Westminster constituency | York Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 63 - Supporting and auxiliary transport services; travel agencies services - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 63121000 - Storage and retrieval services - 72222300 - Information technology services ## Release History - 26 Oct 2026 at 11:03 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/100898-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/100898-2026 26th October 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.lner.co.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078fe7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078fe7.json.