---
title: "Water Retail Services"
ocid: "ocds-h6vhtk-079054"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-079054"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-079054.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-079054.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SEVERN TRENT WATER LIMITED"
published: "2026-10-26"
---

# Water Retail Services

Buyer: SEVERN TRENT WATER LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-079054

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-079054.json)

## Summary

Severn Trent Water Limited intends to appoint a licensed water retailer to provide water and wastewater retail services for its eligible non-household sites in England. The work covers the full range of retail services and transferring eligible supply points from the existing retailers. The aim is to bring the eligible portfolio under one retailer, improving consistency and visibility while simplifying administration and payments, improving billing accuracy, and strengthening account management and governance. The requirement currently covers around 250 non-household sites across England and Wales; the portfolio may change as sites are checked and eligibility is confirmed. Services will be delivered across England, with the stated site portfolio also including Wales.

The process is at planning stage: Severn Trent Water has set out its intention to procure, but has not yet invited bids. It plans to publish a further notice by 9 November 2026. The proposed contract is for three years, from 1 June 2027 to 31 May 2030, with an extension option that could take the term to 31 May 2033. The buyer expects a single-retailer arrangement covering the eligible portfolio. No procurement procedure or evaluation criteria are stated at this stage. The buyer is undertaking preliminary market engagement, inviting expressions of interest and questions; it expects to publish its answers to supplier clarifications without identifying who asked each question. The clarification deadline is 4 January 2027 at 16:00.

This is most relevant to licensed water retailers able to manage a substantial, geographically dispersed non-household customer portfolio as a single account. Suppliers should be prepared to deliver end-to-end water and wastewater retail services and manage the transfer of supply points from incumbent retailers. The buyer’s stated priorities indicate a need for reliable portfolio validation and visibility, accurate billing, efficient administration and payment processes, and structured account management and governance. Experience coordinating transfers and maintaining service across multiple sites in England and Wales would be useful. The buyer describes the supplier as suitably qualified and experienced, but has not yet set out specific qualifications, accreditations, capacity thresholds or evaluation measures. Market engagement provides a chance for capable retailers to raise questions and understand the requirement before the procurement proceeds.

## Notice

Severn Trent Water is looking to appoint a suitable, qualified and experienced licensed water retailer to provide water and wastewater retail services for its eligible non-household sites in England. Through this procurement, Severn Trent Water intends to consolidate its eligible portfolio into a contracted single-retailer arrangement. The objective is to achieve greater consistency, improve portfolio visibility, simplify administration and payment processes, enhance billing accuracy and establish a more effective account management and governance structure. The successful bidder will be expected to provide the full range of water retail services and support the transfer of eligible supply points from the incumbent retailers. The requirement currently covers approximately 250 non-household sites across England and Wales. The final portfolio may change during the procurement and mobilisation periods as sites are added, removed, validated or confirmed as eligible. The proposed initial contract term is three years, covering the period 2027 to 2030, with an option to extend subject to satisfactory performance, ongoing requirements and the agreed contractual provisions. The planned contract commencement date is 1 June 2027.

### Planning Information

Expressions of interest can be submitted via email to Nishtha Ganotra on nishtha.ganotra@severntrent.co.uk with the subject line 'Water Retail Services Tender- Expression of Interest'.
STW will answer clarification questions related to this tender.
All questions and queries should be sent through the online tendering system of SAP Ariba, through the messaging facility.
The deadline to submit clarifications is 16:00 hrs on the 04.01.2027. To ensure all Suppliers are treated equally, STW will publish all clarifications received from Suppliers, together with STW’s answers (but not the source of the questions).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/101098-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | 9 Nov 2026 |
| Award date | Not specified |
| Contract period | 1 Jun 2027 - 1 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SEVERN TRENT WATER LIMITED |
| Locality | COVENTRY |
| Postcode area | Coventry |
| Postcode | CV1 2LZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities
- 71 - Architectural, construction, engineering and inspection services

### Codes

- 65100000 - Water distribution and related services
- 71800000 - Consulting services for water-supply and waste consultancy

## Release History

- 26 Oct 2026 at 14:42 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/101098-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/101098-2026
  26th October 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.severntrent.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-079054. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-079054.json.