---
title: "Journey Alerts"
ocid: "ocds-h6vhtk-079082"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-079082"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-079082.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-079082.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON NORTH EASTERN RAILWAY LIMITED"
published: "2026-10-26"
---

# Journey Alerts

Buyer: LONDON NORTH EASTERN RAILWAY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-079082

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-079082.json)

## Summary

London North Eastern Railway Limited is continuing its Journey Alerts customer communications and journey information service. The service sends passengers real-time travel updates through digital messaging channels, including disruption notifications, service changes and travel alerts. It also covers continued support and maintenance of the existing service, its system integrations and platform functionality, helping maintain continuity of passenger communications while future requirements and technology options are considered. The service is for LNER operations across the United Kingdom. The work is an information technology service, rather than a supply of goods or construction work.

The procurement is complete and has been awarded by direct award to Journey Alerts Limited. The award is recorded as pending. The gross award value is £561,600, and the service extension runs from 1 November 2026 to 31 October 2028. The award was published on 26 October 2026; the contract was due to be signed by 31 October 2026. The requirement was structured as one lot, marked as suitable for small and medium-sized enterprises. The stated legal basis is the Procurement Regulations 2024, and the direct award rationale is classified as protecting life. The award is for a 24-month extension of the existing service.

For suppliers seeking to compete when LNER’s customer communications requirement next comes to market, the award indicates demand for a dependable, operational passenger information service that can distribute timely updates across digital messaging channels. Credible providers would need to automate communications about disruption, service changes and travel alerts, and maintain the associated platform, integrations and functionality without interrupting passenger-facing operations. Experience supporting a live rail service and handling operational information at a scale suitable for a national railway would be relevant. The selected supplier was a small or medium-sized enterprise, and the single-lot requirement was marked as suitable for SMEs, indicating that this type of service need not necessarily be confined to large suppliers. The procurement used a direct award route for an extension to the incumbent service.

## Notice

For the provision of a 24 month extension with Journey Alerts. Provision of a customer communications and journey information service to support the delivery of real-time travel updates to passengers through digital messaging channels. The service enables the automated distribution of operational information and journey updates, including disruption notifications, service changes and travel alerts. The requirement comprises the continued provision, support and maintenance of the existing service, including associated system integrations and platform functionality, under a fixed-term contract extension to ensure continuity of operations while future customer communication requirements and technology options are evaluated.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/101201-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Nov 2026 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £561,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED |
| Locality | YORK |
| Postcode area | York |
| Postcode | YO1 6GA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JOURNEY ALERTS LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Oct 2026 at 16:17 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/101201-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/101201-2026
  26th October 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.journey-alerts.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-079082. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-079082.json.