---
title: "26-011 - Emergency Call Monitoring Services"
ocid: "ocds-h6vhtk-0792d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0792d9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0792d9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0792d9.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "Broadland Housing Association Limited"
published: "2026-10-28"
---

# 26-011 - Emergency Call Monitoring Services

Buyer: Broadland Housing Association Limited  
Current stage: Tender  
OCID: ocds-h6vhtk-0792d9

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0792d9.json)

## Summary

Broadland Housing Association Limited and Orwell Housing Association are seeking an emergency call monitoring telephone-answering service. The work is to receive and handle emergency calls and monitor alarm systems for the two housing associations. It falls within call-centre, telephone-answering and alarm-monitoring services. Delivery is in the United Kingdom, with the service supporting both organisations. The requirement is grouped as a single lot and is identified as suitable for small and medium-sized enterprises. Suppliers whose core business is providing round-the-clock emergency response call handling and alarm monitoring are the closest fit; the tender also requires a written submission and an interview and presentation as part of the evaluation.

The buyer invited offers through a single-stage competitive flexible procedure. The deadline for questions was 20 November 2026 at 12:00; offers were due by 27 November 2026 at 12:00. The award decision was scheduled by 2 February 2027. The estimated gross value is £224,000. The contract is due to run from 1 April 2027 to 31 March 2029, with an optional two-year extension at the associations’ discretion, allowing for a possible end date of 31 March 2031. The single lot is evaluated on the written submission (50%), price (30%), and interview and presentation (20%). Electronic submission is permitted, and tenders must be in English.

This is a service opportunity for suppliers able to operate an emergency call-answering and alarm-monitoring service for housing association customers. The evaluation puts most weight on the quality of the written submission, alongside a separate interview and presentation, so bidders should be ready to explain their service approach and demonstrate it directly. Price is also assessed and accounts for 30% of the scoring. The requirement is marked as suitable for SMEs and is a single lot, making it relevant to smaller providers as well as larger call-centre or monitoring operators. The published requirements include checks of exclusion grounds, minimum economic and financial standing, and minimum insurance. Suppliers must be able to submit an English-language tender electronically.

## Notice

This Invitation to Tender (ITT) from Broadland Housing Association Limited (Broadland) and Orwell Housing Association (Orwell) is issued to potential suppliers (tenderers) for the purpose of submitting a tender for the supply of an Emergency Call Monitoring telephone answering service. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Alarm-systems./5G58NSYZDQ To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/5G58NSYZDQ

### Lot Information

Lot 1

Renewal: An optional two year extension option (at the sole direction of Broadland and Orwell).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/102300-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Oct 2026 |
| Submission deadline | 27 Nov 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £224,000 |
| Lots value | £224,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Broadland Housing Association Limited |
| Additional buyers | ORWELL HOUSING ASSOCIATION LIMITED |
| Locality | NORWICH |
| Postcode area | Norwich |
| Postcode | NR2 2PL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Nelson |
| Westminster constituency | Norwich South |
| Delivery location | TLH1 East Anglia |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 35121700 - Alarm systems
- 79510000 - Telephone-answering services
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 28 Oct 2026 at 16:55 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/102300-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/102300-2026
  28th October 2026 - Tender notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/respond/5G58NSYZDQ
- https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Alarm-systems./5G58NSYZDQ
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0792d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0792d9.json.