---
title: "STAR - Tenant Satisfaction Survey"
ocid: "ocds-kuma6s-085416"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-085416"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-085416.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-085416.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "MERTHYR VALLEYS HOMES"
published: "2022-07-11"
---

# STAR - Tenant Satisfaction Survey

Buyer: MERTHYR VALLEYS HOMES  
Current stage: Award  
OCID: ocds-kuma6s-085416

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-085416)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-085416.json)

## Summary

Merthyr Valleys Homes is seeking a qualified consultant to conduct a Tenant Satisfaction Survey using the STAR methodology, aimed at tenants living within Merthyr Tydfil. This tender falls under the services category and is currently in the Award stage, following a successful contract awarded to Arp Research Ltd on 30th October 2018. The contract is active with a duration of three years, extendable for an additional two years. Interested parties can contact Nicola Aubrey, the Policy & Performance Manager, for further information.

This tender presents an excellent opportunity for businesses specialising in customer satisfaction surveys and consultancy services, particularly those experienced with tenant engagement and research methodologies. Companies looking to expand their client base within the public sector, especially in housing associations, would find this project aligns well with their capabilities. With six bids received, the competition reflects a vibrant market, encouraging innovative solutions that can enhance tenant satisfaction.

## Notice

Invitation to TenderSTAR Tenant Satisfaction SurveyMerthyr Valleys Homes is a stock transfer organisation that owns and manages around 4,100 homes for rent across the County Borough of Merthyr Tydfil. It is Wales' first tenant and employee mutual housing association.Merthyr Valleys Homes is looking to appoint a suitably qualified and experienced consultant to undertake a tenant satisfaction survey using the STAR methodology for tenants living in Merthyr Tydfil.The contract duration will be for a period of three years, with the option to extend for a further two years.To express an interest in applying for this project, please contact Nicola Aubrey, Policy & Performance Manager on 01685 727762.All tender submissions must be received by no later than 12.00noon on Monday 8 October 2018.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=085416 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Oct 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MERTHYR VALLEYS HOMES |
| Locality | MERTHYR TYDFIL |
| Post town | Cardiff |
| Postcode | CF48 1HA |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Merthyr Tydfil |
| Electoral ward | Cyfarthfa |
| Westminster constituency | Merthyr Tydfil and Aberdare |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARP RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 11 Jul 2022 at 15:15 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=085416

## Notice URLs

- http://www.mvhomes.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-085416. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-085416.json.