---
title: "Contact Management Solution"
ocid: "ocds-kuma6s-108434"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-108434"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-108434.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-108434.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS"
published: "2022-04-28"
---

# Contact Management Solution

Buyer: POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS  
Current stage: Award  
OCID: ocds-kuma6s-108434

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-108434)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-108434.json)

## Summary

The Police and Crime Commissioner for Dyfed-Powys is seeking a supplier for a Contact Management Solution, which is integral for their Force Control Room located in Carmarthen, Wales. This procurement process entered the Award stage on 28th April 2022, following a competitive procedure with negotiation. The project aims to enhance the Integrated Communication Control System (ICCS) and is prioritizing a cloud-based solution that supports multichannel communications. Interested parties should note that the awarded contract, valued at £3,580,851, was formally signed on 30th November 2021.

This tender presents a significant opportunity for businesses in the technology and telecommunications sectors, particularly those specializing in cloud solutions and communication systems. It is particularly suited for companies with capabilities in installing, maintaining, and supporting advanced communication infrastructures that comply with the latest technological standards. Organisations that can also offer subcontracting options, especially in telephony, may find additional potential to collaborate within this procurement process.

## Notice

Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK. Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of 'cloud first' we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=108434 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,580,851 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR DYFED-POWYS |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 2PF |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Llangunnor |
| Westminster constituency | Caerfyrddin |
| Delivery location | TLL1 West Wales and The Valleys, TLL24 Powys |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AIRWAVE SOLUTIONS.COM |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 35 - Security, fire-fighting, police and defence equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32412000 - Communications network
- 32573000 - Communications control system
- 35711000 - Command, control, communication systems
- 35712000 - Tactical command, control and communication systems
- 72212333 - Contact management software development services

## Release History

- 28 Apr 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=108434

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=APR395971
  Contact Management Solution - Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK. Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of 'cloud first' we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on.

## Notice URLs

- http://www.dyfed-powys.police.uk
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-108434

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-108434. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-108434.json.