--- title: "Live Fear Free Helpline" ocid: "ocds-kuma6s-109880" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-109880" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-109880.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-109880.json" source: "Sell2Wales" current_stage: "Award" buyer: "WELSH GOVERNMENT" published: "2022-03-22" --- # Live Fear Free Helpline Buyer: WELSH GOVERNMENT Current stage: Award OCID: ocds-kuma6s-109880 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-109880) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-109880.json) ## Summary The tender titled "Live Fear Free Helpline," overseen by the Welsh Government, is currently in the award stage after a successful procurement process. This service, which belongs to the general public services sector, is located in Cardiff, UK. The procurement was conducted through an open method, and the initial contract was signed on 22 March 2022 for a total value of £1,499,910. The helpline aims to provide comprehensive support for victims of violence against women, domestic abuse, and sexual violence, ensuring that assistance is available 24/7. The tender process included a clear requirement for providers to demonstrate their operational effectiveness and robust governance arrangements. This tender presents an excellent opportunity for businesses that specialise in service delivery, particularly those with expertise in social care, mental health support, or crisis management. Companies that can cater to diverse groups, including vulnerable populations, would be particularly well-suited to compete. Furthermore, those with experience in operating 24/7 helplines or similar services may find their strengths align with the requirements of this contract. The potential for contract extensions provides a longer-term partnership prospect for successful bidders, enhancing business stability and growth. ## Notice Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals. ### Lot Information Lot 1 The Helpline is open to victims from all genders (including transgender) and all types of relationship. There is also no age limit or ethnicity barrier to calling the Helpline as gender-based violence, domestic abuse and sexual violence can affect anyone. The Welsh Government is re-tendering for the delivery of the Live Fear Free Helpline. Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 3 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements. Renewal: A contract extension period of up to a further 3 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=109880 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Mar 2022 | | Submission deadline | 21 Feb 2022 | | Future notice date | Not specified | | Award date | 22 Mar 2022 | | Contract period | Not specified | | Recurrence | 2027 | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £1,499,910 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | WELSH GOVERNMENT | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF10 3NQ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Cathays | | Westminster constituency | Cardiff South and Penarth | | Delivery location | TLL Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | WELSH GOVERNMENT; WELSH WOMENS AID | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 98 - Other community, social and personal services ### Codes - 72253000 - Helpdesk and support services - 98000000 - Other community, social and personal services ## Release History - 22 Mar 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=109880 - 17 Jan 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=109880 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN385403 Live Fear Free Helpline - Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR392556 Live Fear Free Helpline - Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals. ## Notice URLs - http://www.sell2wales.gov.wales/search/search_switch.aspx?ID= - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-109880 - https://etenderwales.bravosolution.co.uk - https://etenderwales.bravosolution.co.uk/web/login.shtml - https://gov.wales/ - https://www.etenderwales.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-109880. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-109880.json.