--- title: "Inclusion Services Wales" ocid: "ocds-kuma6s-115477" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-115477" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-115477.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-115477.json" source: "Sell2Wales" current_stage: "Award" buyer: "WELSH GOVERNMENT" published: "2024-11-13" --- # Inclusion Services Wales Buyer: WELSH GOVERNMENT Current stage: Award OCID: ocds-kuma6s-115477 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-115477) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-115477.json) ## Summary The Welsh Government has initiated the procurement process for the Inclusion Services Wales programme, focusing on two key services: the Wales Hate Support Centre and the Sanctuary Seekers Support Service. This process, employing an open procurement method, was designed to support inclusion across a pan-Wales area. The procurement stage includes both the tender and award processes, with the procurement method being open and electronic. Key dates include the tender period starting on 3rd November 2021 and the contract being signed on 24th January 2022. The value of the contracts for the Sanctuary Seekers Support Service totals £3,144,000 GBP, with the Sanctuary Seekers Support Service having a contract duration of 1800 days. This tender presents significant opportunities for businesses specialising in advocacy, support services, and community integration. Large-scale organisations with experience in providing support to forced migrants, legal immigration advice, and integration services will find this contract particularly relevant. The Welsh Government's commitment to inclusion and high-quality, independent advice provides a stable and impactful avenue for business growth, particularly for those capable of delivering digital and multilingual services. Companies with expertise in community engagement, public awareness campaigns, and data-driven insights will be well-positioned to compete and contribute significantly to these programmes. ## Notice The Welsh Government is seeking to procure two services as part of the new Inclusion Services programme - The Wales Hate Support Centre and Sanctuary Seekers Support Service. The Inclusion Services contract aims to procure suitable service provision, through an open procurement process under two separate lots for the two specific areas Lot 1 - Wales Hate Support Centre & Lot 2 - Sanctuary Seekers Support Services. ### Lot Information Wales Hate Support Centre The Client aims to award a 3 year contract to deliver a Wales Hate Support Centre to provide enhanced advocacy and support for victims of hate crimes and incidents across Wales. The contract must deliver a free easily accessible public service, independent of Police and criminal justice agencies and have a continued focus on increasing awareness of reporting across Wales. The Successful Bidder (s) will support the development and implementation of the Welsh Government's strategic approach to tackling hate crime in Wales. The key objectives we expect the Wales Hate Crime Support Service to achieve are: - Provision of an independent, inclusive and high-quality support, advocacy and advice service which promotes victim-centred choices for all Hate Crime and hate incident victims across Wales. - Innovative outreach and engagement using a range of methods on a pan-Wales basis, which includes reaching socially and geographically excluded communities, to increase awareness and encourage reporting. - Work closely with Welsh Government to develop and deliver positive and innovative awareness-raising campaigns across Wales to encourage reporting and awareness and reduce offending behaviour. - Provide leadership and expertise to the Public, Private and Third Sectors through high-quality information, resources and training. - Supporting partnership structures to ensure victim voices are heard and to influence collaboration across sectors and organisations. - Develop and coordinate support for victims to self-advocate for changes and improvements. Renewal: The contract is a 3 year initial contract term with a 2 year extension option. Sanctuary Seekers Support Service The Sanctuary Seekers Support Service aims to provide a national support service for people seeking sanctuary on a pan-Wales basis. The service aims to draw upon a number of inter-related areas with a pan-Wales geographical spread and collaborative working to fulfill the themes and outcomes. The key objectives we expect the Sanctuary Seekers Support Service to achieve are: - Ensuring anyone living in Wales as a forced migrant can get access to expert advice and advocacy support through this service; - Advice would be free to clients, independent of Government, and of a high-quality. - The service will dedicated focus on the need for legal immigration advice, support for children and young people in these systems, women and LGBTQ+ individuals; - Advice and advocacy support will be accessible regardless of language needs, location or digital connectivity and a variety of communication and interpretation methods will be used to ensure this is the case; - Sanctuary seekers will receive support towards community integration, including strengthen their skills and capacity to build their lives in Wales; - The project will ensure Welsh Government has the data and insights needed to understand and respond to trends and gaps in required support; - The project will contribute towards building public understanding and awareness of the circumstances, needs and talents of forced migrants living in Wales. This will involve engagement with the media and local communities. Renewal: The contract is a 3 year initial contract term with a 2 year extension option. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115477 | | Notice type | OJEU - F20 - Modification Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Nov 2024 | | Submission deadline | 15 Dec 2021 | | Future notice date | Not specified | | Award date | 24 Jan 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,750,000 | | Lots value | £3,575,000 | | Awards value | Not specified | | Contracts value | £5,288,961 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | WELSH GOVERNMENT | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF10 3NQ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Cathays | | Westminster constituency | Cardiff South and Penarth | | Delivery location | TLL Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | VICTIM SUPPORT; WELSH REFUGEE COUNCIL | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 75200000 - Provision of services to the community - 85322000 - Community action programme - 85323000 - Community health services - 98000000 - Other community, social and personal services - 98133100 - Civic betterment and community facility support services ## Release History - 13 Nov 2024 at 00:00 - AwardUpdate - OJEU - F20 - Modification Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115477 - 11 Feb 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115477 - 3 Nov 2021 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115477 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=NOV378472 Inclusion Services Wales - The Welsh Government is seeking to procure two services as part of the new Inclusion Services programme - The Wales Hate Support Centre and Sanctuary Seekers Support Service. The Inclusion Services contract aims to procure suitable service provision, through an open procurement process under two separate lots for the two specific areas Lot 1 - Wales Hate Support Centre & Lot 2 - Sanctuary Seekers Support Services. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=FEB388386 Inclusion Services Wales - The Welsh Government is seeking to procure two services as part of the new Inclusion Services programme - The Wales Hate Support Centre and Sanctuary Seekers Support Service. The Inclusion Services contract aims to procure suitable service provision, through an open procurement process under two separate lots for the two specific areas Lot 1 - Wales Hate Support Centre & Lot 2 - Sanctuary Seekers Support Services. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=NOV494470 Inclusion Services Wales ## Notice URLs - http://gov.wales - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-115477 - https://etenderwales.bravosolution.co.uk/web/login.shtml ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-115477. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-115477.json.