---
title: "Telephony support and maintenance contracts for Conwy CBC"
ocid: "ocds-kuma6s-115499"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-115499"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-115499.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-115499.json"
source: "Sell2Wales"
current_stage: "Tender"
buyer: "CONWY COUNTY BOROUGH COUNCIL"
published: "2021-11-10"
---

# Telephony support and maintenance contracts for Conwy CBC

Buyer: CONWY COUNTY BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-kuma6s-115499

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-115499)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-115499.json)

## Summary

Conwy County Borough Council is currently seeking bids for telephony support and maintenance contracts, focusing on services essential to the communications technology sector. The procurement process is in the tender stage, with a submission deadline set for 17th November 2021 at 12:00 PM. This opportunity is part of the services category, specifically targeting industries related to technical computer support and interactive voice response software. All interested vendors can respond electronically through the Sell2Wales platform, where additional documentation and specifications are available.

This tender presents a significant opportunity for businesses specialising in IT support services, particularly those with capabilities in managing Microsoft Skype for Business and Microsoft Teams, as well as experience with Ribbon/Sonus SBCs. Firms qualified as Enghouse Interactive Gold partners or Microsoft Gold partners are highly encouraged to participate, given the eligibility criteria outlined. With the increasing reliance on digital communication solutions, companies positioned in the technology and consultancy space stand to benefit from this procurement, potentially leading to long-term partnerships with the council.

## Notice

Software maintenance on EICC and Ribbon/Sonus licencessupport and consultancy services for :Microsoft Skype for Business 2015Microsoft Teams / Office 365Ribbon/Sonus SBCEnghouse EICC and QMS Contact Centre and Call recording SoftwarePolycom / Yealink handsets and conferencing equipmentFull details in attached documentsNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=115499.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:115499)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115499 |
| Notice type | S2W Notice - Website Invitation to Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Nov 2021 |
| Submission deadline | 17 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONWY COUNTY BOROUGH COUNCIL |
| Locality | CONWY |
| Post town | Llandudno |
| Postcode | LL32 8DU |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Conwy |
| Electoral ward | Conwy |
| Westminster constituency | Bangor Aberconwy |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48512000 - Interactive voice response software package
- 72611000 - Technical computer support services

## Release History

- 10 Nov 2021 at 16:58 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=115499

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV379169&idx=3
  10th November 2021 - Instructions to Tender
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV379169&idx=2
  10th November 2021 - Invitation to Tender
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV379169&idx=1
  10th November 2021 - Specification Document

## Notice URLs

- http://www.conwy.gov.uk
- https://www.sell2wales.gov.wales
- https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=115499.The
- https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-115499. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-115499.json.