---
title: "Provision of office cleaning services"
ocid: "ocds-kuma6s-116256"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-116256"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-116256.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-116256.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "PUBLIC SERVICES OMBUDSMAN FOR WALES - OMBWDSMON GWASANAETHAU CYHOEDDUS CYMRU"
published: "2022-02-08"
---

# Provision of office cleaning services

Buyer: PUBLIC SERVICES OMBUDSMAN FOR WALES - OMBWDSMON GWASANAETHAU CYHOEDDUS CYMRU  
Current stage: Award  
OCID: ocds-kuma6s-116256

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-116256.json)

## Summary

The Public Services Ombudsman for Wales, located at 1 Ffordd yr Hen Gae, Pencoed, Bridgend, is seeking a supplier for the provision of office cleaning services. This procurement, classified under the services industry category, is currently in the Award stage, following the tender process initiated with a closing date for submissions on 4 January 2022. The awarded contract, with a value of £40,000, is effective from 1 March 2022 and spans three years, with a possible extension of 18 months thereafter. Cleaning services will cover a total area of 16,460 ft², focusing on maintaining the office space to meet COVID-19 safety guidelines.

This tender presents a significant opportunity for businesses specialising in cleaning services, particularly those experienced in office environments. Companies that can demonstrate effective cleaning protocols and the ability to work outside standard hours, as required, will be well-placed to compete. Furthermore, the necessity for adherence to health and safety guidelines during the cleaning process underscores the need for providers who can ensure compliance while delivering high-quality service.

## Notice

The Ombudsman has three specific roles. The first is to consider complaints about public service providers in Wales; the second is to consider complaints that members of local authorities have broken the Code of Conduct; the third is to set complaints handling standards for public service providers. The Ombudsman is independent of all government bodies and the service provided is free of charge. Around 75 staff work with the Ombudsman and are mostly based at offices in Pencoed, near Bridgend.We are looking to appoint a new supplier who will undertake the general cleaning of the office. This will comprise of cleaning the general office area (including desks, kitchens and showers) as well as cleaning all internal windows and personal IT equipment.The relevant area for cleaning is comprised of a ground floor open-plan office, and part of the first and second floors which are used as meeting and conference rooms. The three floors cover a total floor area of 16,460 ft2.The service provider shall provide a comprehensive cleaning service throughout the office, delivered in a safe and efficient manner. The service provider will take responsibility for;Daily/Weekly* cleaning of the whole office area including, but not limited to cleaning floors, dusting and wiping of surfaces in the general office, meeting rooms, conference rooms* cleaning of kitchens (including cleaning appliances and emptying both rubbish and recycling bins)* cleaning of all 'frequently touched' items light switches, door handles and fingerplates* cleaning of the shower facilities within the officeQuarterly* cleaning of all internal glazing, including the inside of all windows and partitionsThe service provider will be responsible for supplying all cleaning products and equipment necessary to carry out the job. The service provider will not be responsible for cleaning communal areas and toilets within the building.Cleaning should take place out of hours, i.e. before 8am or after 5:30pm, and the service provider shall be responsible for monitoring the provision of the service on a daily basis to ensure that cleaning standards are being adhered to.All cleaning activity should be completed in adherence to the UK Government's COVID-19: Cleaning in Non-Healthcare Settings Outside the Home guidance wherever practical and possible, particularly the advice regarding increased cleaning surfaces that are touched frequently.PSOW has an incumbent provider in place providing office cleaning services, the current agreement is due to expire in February 2021. The incumbent provider has one member of staff engaged in providing services to PSOW, who may be subject to a TUPE transfer should a new provider be awarded the new contract. TUPE information has been provided as part of this tender notice.The contract will be awarded for 3 years from 1st March 2022, with the option to extend the contract by a further 18 months.A probationary period of 6 months from the date the contract starts will apply.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116256 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2022 |
| Submission deadline | 4 Jan 2022 |
| Future notice date | Not specified |
| Award date | 26 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC SERVICES OMBUDSMAN FOR WALES - OMBWDSMON GWASANAETHAU CYHOEDDUS CYMRU |
| Locality | BRIDGEND |
| Post town | Cardiff |
| Postcode | CF35 5LJ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Bridgend |
| Electoral ward | Pencoed and Penprysg |
| Westminster constituency | Bridgend |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIDGEND OFFICE CLEANERS |

## CPV Codes

### Divisions

- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 90910000 - Cleaning services
- 90919200 - Office cleaning services

## Release History

- 8 Feb 2022 at 11:41 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116256
- 29 Nov 2021 at 11:34 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116256

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV380757&idx=1
  29th November 2021 - Employee information spreadsheet

## Notice URLs

- http://www.ombudsman.wales/
- http://www.ombudsman.wales/https://www.ombwdsmon.cymru/
- https://www.ombwdsmon.cymru/
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-116256. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-116256.json.