--- title: "Enquiries and Admissions - Enquiry Capture & Conversion Service" ocid: "ocds-kuma6s-116668" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-116668" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-116668.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-116668.json" source: "Sell2Wales" current_stage: "Tender" buyer: "UNIVERSITY OF SOUTH WALES" published: "2021-12-10" --- # Enquiries and Admissions - Enquiry Capture & Conversion Service Buyer: UNIVERSITY OF SOUTH WALES Current stage: Tender OCID: ocds-kuma6s-116668 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-116668) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-116668.json) ## Summary The University of South Wales is initiating a tender for its "Enquiries and Admissions - Enquiry Capture & Conversion Service" to enhance its recruitment processes amidst ongoing technological developments due to the Covid-19 pandemic. Located in Pontypridd, this procurement falls under the services industry category and is currently in the tender stage, with submissions due by 17th January 2022. The method of procurement is open, allowing broad participation, and responses must be submitted electronically through the designated platform. This tender presents significant opportunities for businesses that specialise in recruitment services, particularly those experienced in managing student enquiries and driving conversion rates. Companies offering innovative solutions in recruitment technology or customer engagement strategies would be well-suited to compete, especially those with the ability to collaborate effectively with educational institutions to meet their evolving needs. Potential suppliers are also encouraged to incorporate community benefits in their submissions, highlighting their commitment to social responsibility. ## Notice The University, whilst still responding to the changing needs of the Covid-19 pandemic is embarking on a period of significant technological development involving several systems that operate across the student journey. Given this important juncture, it will be important to protect BAU recruitment activity, de-risk the programme of systems transformation and take every opportunity to gain ground and so the introduction of a 'recruitment partner' at this time is key to our effective operation. ### Lot Information Lot 1 The University, whilst still responding to the changing needs of the Covid-19 pandemic is embarking on a period of significant technological development involving several systems that operate across the student journey. Given this important juncture, it will be important to protect BAU recruitment activity, de-risk the programme of systems transformation and take every opportunity to gain ground and so the introduction of a 'recruitment partner' at this time is key to our effective operation. Tenders are being invited for the supply of a service that will seek to optimise and manage both 'UK' and 'International' enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and ultimately from application to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International 'Enquiries & Admissions,' 'Marketing and Student Recruitment', and where appropriate colleagues from 'USW International', to signpost conversion opportunity and alleviate resource pressure points, enabling the team to focus on application processing and decision-making activity. The University is seeking to procure and embed this service, at pace, in order to realise the greatest enrolment impact in the recruitment intakes from September 2021 onward. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116668 | | Notice type | OJEU - F2 - Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Dec 2021 | | Submission deadline | 17 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF SOUTH WALES | | Locality | PONTYPRIDD | | Post town | Cardiff | | Postcode | CF37 1DL | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL51 Central Valleys and Bridgend | | Local authority | Rhondda Cynon Taf | | Electoral ward | Treforest | | Westminster constituency | Pontypridd | | Delivery location | TLL15 Central Valleys | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 80 - Education and training services ### Codes - 75121000 - Administrative educational services - 80300000 - Higher education services ## Release History - 10 Dec 2021 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116668 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC381969&idx=1 10th December 2021 - Enquiries & Admissions ITT - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC381969&idx=2 10th December 2021 - USW Supplier Information Security Questionnaire - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC381969&idx=3 10th December 2021 - Data Processing Agreement - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=DEC381969&idx=4 10th December 2021 - Data Protection Questionnaire - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=DEC381969 Enquiries and Admissions - Enquiry Capture & Conversion Service - The University, whilst still responding to the changing needs of the Covid-19 pandemic is embarking on a period of significant technological development involving several systems that operate across the student journey. Given this important juncture, it will be important to protect BAU recruitment activity, de-risk the programme of systems transformation and take every opportunity to gain ground and so the introduction of a 'recruitment partner' at this time is key to our effective operation. ## Notice URLs - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-116668 - https://sell2wales.gov.wales - https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=116668 - https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx - https://www.southwales.ac.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-116668. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-116668.json.