---
title: "Customer Service Excellence 'Tone of Voice' training"
ocid: "ocds-kuma6s-116849"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-116849"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-116849.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-116849.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NATURAL RESOURCES WALES"
published: "2022-10-07"
---

# Customer Service Excellence 'Tone of Voice' training

Buyer: NATURAL RESOURCES WALES  
Current stage: Award  
OCID: ocds-kuma6s-116849

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-116849)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-116849.json)

## Summary

The procurement process for the contract entitled "Customer Service Excellence 'Tone of Voice' training" is overseen by Natural Resources Wales, located in Cardiff. This contract falls under the services category and aims to equip customer-facing colleagues with skills to enhance customer service. The contract was awarded to Eliesha Training on 7th March 2022 for the development and delivery of training programmes. Key dates include the tender period end on 1st February 2022 and the award period end on 21st February 2022.

This tender for training services by Natural Resources Wales presents an opportunity for businesses specialising in staff training, management training, and personal development services. The procurement method used is open, providing transparency and equal opportunity for suppliers to bid for elements of the training programme. Businesses offering language courses and bespoke training solutions could find this tender suitable to enhance their growth opportunities and expand their customer base.

## Notice

Natural Resources Wales wish to engage a supplier to develop and deliver bespoke training to equip customer facing colleagues with skills and tools to deliver excellent customer service across a breadth of customer facing roles. Suppliers are invited to quote for part or all elements of design and delivery of a programme of learning.Please see ITT for more detail

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116849 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2022 |
| Submission deadline | 1 Feb 2022 |
| Future notice date | Not specified |
| Award date | 7 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATURAL RESOURCES WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF24 0TP |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Plasnewydd |
| Westminster constituency | Cardiff East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ELIESHA TRAINING |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services
- 80510000 - Specialist training services
- 80511000 - Staff training services
- 80532000 - Management training services
- 80570000 - Personal development training services
- 80580000 - Provision of language courses

## Release History

- 7 Oct 2022 at 10:55 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116849
- 10 Jan 2022 at 15:34 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116849

## Notice URLs

- http://naturalresourceswales.gov.uk
- https://etenderwales.bravosolution.co.uk/home.html
- https://www.eliesha.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-116849. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-116849.json.