---
title: "Provision of a Waiting Well Support Service"
ocid: "ocds-kuma6s-117344"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-117344"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-117344.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-117344.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP"
published: "2022-01-07"
---

# Provision of a Waiting Well Support Service

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP  
Current stage: Award  
OCID: ocds-kuma6s-117344

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-117344.json)

## Summary

The NHS Wales Shared Services Partnership is set to award a contract titled "Provision of a Waiting Well Support Service" as part of the healthcare industry in Cardiff, UK. This contract is at the Award stage, with a total value of £900,000 and was signed on 7th January 2022. The procurement method used for this contract was a limited procedure without prior publication, targeting specific suppliers with the necessary experience in delivering health and social care services. The tender is designed to aid frail older adults and vulnerable patients who have been waiting for NHS treatment.

This contract presents significant opportunities for businesses, particularly those providing community health and social services that focus on support for older adults. Companies with expertise in person-centred care or emotional support services would be well-suited to engage in this procurement process. With a pilot duration of one year and the potential for extension, suppliers can capitalize on the establishment of networks in local communities to deliver effective solutions, thereby enhancing their market presence and fostering sustainable growth in the health sector.

## Notice

NHS Wales Shared Services Partnership wish to inform the market that they intend to award a contract for Education Programme for the provision of a Waiting Well Support Service.

### Lot Information

Lot 1

The provision of a Waiting Well service will offer continued support for frail older people and vulnerable adults who may require support at home while they await NHS treatment. The service will provide practical and emotional support through the employment of staff and the mobilisation of volunteers. The service will offer support to Health Board patients who have been waiting for two years or more for elective procedures or treatment from the NHS and through continued communication and reassurance, reduce the risk of reliance on emergency, acute and primary care health services and empower people to better self-manage their physical health and well-being as they continue to wait for treatment. It will work in conjunction with NHS and Local Authority services enabling people to engage with their local communities, which would otherwise prove difficult due to frailty or anxiety. The primary objectives for this service are to; - Support the service user whilst they await treatment and/or admission to hospital - Improve service user health and well-being - Facilitate or provide practical help in their own home - Connect service users with community-based services to support their well-being & reduce their anxiety Pastoral care will be offered within the service user's own home, initially on a face to face basis for up to six weeks, followed by a further period of telephone support for up to six weeks, dependent upon the assessed need of the person referred. The service contributes to the continued well-being of the service user awaiting treatment from their local hospital(s) and will maintain contact with the referrer and will liaise with them, as necessary. It will comprise health and well-being checks and will alert the referrer should there be any change or deterioration. The service will continue to be available during the wait for admission and/or treatment and will link with other services which may be able to provide any ongoing support either prior to or following treatment. The service will operate Monday to Friday, between 9am and 5pm (although this could be extended to provide a 7-day service) and will consist of two elements provided by a mixture of staff and volunteers: 1. Face to face practical and emotional support, individualised and delivered through weekly visits by a dedicated support worker 2. Welfare telephone support delivered by volunteers It should be noted that the contract will not provide personal care support. This contract will initially be for a one year period with a further 12 months extension option. This contract is a pilot for the Health Board to assess the successfulness of the service in its establishment.

Options: This notice covers an option to extend for up to 12 months at the sole discretion of the Health Board.

### Procurement Information

British Red Cross has extensive experience, through its delivery of health and social care services across Wales, of providing effective person-centred support to service users in multiple settings. Many of these established services are focused on supporting people through the provision of practical and emotional support, signposting and supported referral to maintain their independence and ability to better self-manage their health and well-being. This work is contingent on existing and established networks within the local communities of Cardiff and the Vale. The contract will be a pilot for one year to test the effectiveness of this support system and to establish whether long term provided is required. Based on the information outlined in this notice, the Health Board is applying a 10 day standstill period prior to awarding the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117344 |
| Notice type | OJEU - F15 - Voluntary Ex Ante Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 4HH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Heath |
| Westminster constituency | Cardiff North |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 7 Jan 2022 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117344

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN384328
  Provision of a Waiting Well Support Service - NHS Wales Shared Services Partnership wish to inform the market that they intend to award a contract for Education Programme for the provision of a Waiting Well Support Service.

## Notice URLs

- http://www.procurement.wales.nhs.uk
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-117344

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-117344. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-117344.json.