---
title: "TfW - C000632.00 - Driver Training in Customer Service and Experience"
ocid: "ocds-kuma6s-117535"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-117535"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-117535.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-117535.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "TRANSPORT FOR WALES"
published: "2022-07-27"
---

# TfW - C000632.00 - Driver Training in Customer Service and Experience

Buyer: TRANSPORT FOR WALES  
Current stage: Award  
OCID: ocds-kuma6s-117535

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-117535)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-117535.json)

## Summary

Transport for Wales is currently engaged in a public procurement process titled "TfW - C000632.00 - Driver Training in Customer Service and Experience," which aims to select a qualified supplier to provide training services for TRAWSCymru Drivers. This procurement falls under the services category and is focused on enhancing customer service training. The process is open for submissions and all proposals must be submitted by 30 March 2022. The procurement is taking place in Pontypridd, Wales, and applications can be submitted through the eTenderWales portal.

This tender presents significant opportunities for businesses specialising in customer service training, particularly those offering vocational and specialist training services. Companies with expertise in educational services, along with those experienced in delivering personal development or staff training, would be well-suited to compete in this procurement. By successfully winning this contract, suppliers can enhance their portfolio and establish a long-term relationship with a major public authority like Transport for Wales.

## Notice

Transport for Wales (TfW) has engage with a suitably qualified supplier to provide training services in Customer Service and Experience for TRAWSCymru Drivers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117535 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2022 |
| Submission deadline | 30 Mar 2022 |
| Future notice date | Not specified |
| Award date | 3 May 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRACSIS TRANSPORT CONSULTANCY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services
- 85 - Health and social work services

### Codes

- 79342300 - Customer services
- 80000000 - Education and training services
- 80500000 - Training services
- 80510000 - Specialist training services
- 80511000 - Staff training services
- 80522000 - Training seminars
- 80530000 - Vocational training services
- 80570000 - Personal development training services

## Release History

- 27 Jul 2022 at 14:41 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117535
- 16 Feb 2022 at 14:25 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117535

## Notice URLs

- https://etenderwales.bravosolution.co.uk/home.html
- https://tfw.wales
- https://tracsis.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-117535. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-117535.json.