--- title: "MEIC Information, Assistance and Advice Helpline" ocid: "ocds-kuma6s-117751" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-117751" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-117751.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-117751.json" source: "Sell2Wales" current_stage: "Award" buyer: "WELSH GOVERNMENT" published: "2022-07-12" --- # MEIC Information, Assistance and Advice Helpline Buyer: WELSH GOVERNMENT Current stage: Award OCID: ocds-kuma6s-117751 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-117751) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-117751.json) ## Summary The Welsh Government is seeking to procure the "MEIC Information, Assistance and Advice Helpline", a critical service aimed at providing support for children and young people across Wales. This procurement falls under the services industry and has reached the award stage, with the contract awarded on June 27, 2022. The governmental authority is located at Cathays Park, Cardiff (CF10 3NQ). The procurement process employed is the open procedure, and the value of the contract is approximately £2,369,181. This service will operate continuously throughout the year, ensuring accessibility for those in need. The entire tendering process was tightly scheduled, wrapping up submission by April 13, 2022. This tender presents significant opportunities for businesses who specialise in community services, particularly those equipped to provide information and support solutions for young demographics. Companies with expertise in advocacy and counselling services would be particularly well-suited to participate. This contract not only grants potential revenue through the provision of ongoing services but also aligns with the Welsh Government’s emphasis on delivering community benefits, which may offer additional incentives for businesses to engage. Moreover, the contract allows for consortia bidding, expanding opportunities for collaborative ventures among service providers to meet the criteria outlined in this tender. ## Notice Provision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC. ### Lot Information Lot 1 MEIC is a Welsh Government funded confidential, anonymous, and free bilingual helpline service for children and young people up to the age of 25 in Wales providing information, useful advice and support need and are open 8am - midnight, 7 days a week, by phone, SMS text and instant messaging. It provides confidential support empowering children and young people to get their voices heard on what matters to them. The telephone line currently operates between 8am and 12 midnight. The service provides invaluable support to children and young people in Wales which has been in even greater need during the pandemic, particularly during lockdown periods when children and young people were not able to access school, social clubs and the support of friends and wider support mechanisms outside of their home. The MEIC service is specific to Wales only and therefore has been an additional provision to offer advocacy, advice and support via online support, text and telephone. The service is also extended to professionals and to the families and carers of children and young people in Wales to assist them in providing direct support to children and young people. Renewal: Option to extend contract term for up to a further 12 months. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117751 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Jul 2022 | | Submission deadline | 13 Apr 2022 | | Future notice date | Not specified | | Award date | 27 Jun 2022 | | Contract period | Not specified | | Recurrence | 2026 | ## Values | Field | Value | | --- | --- | | Tender value | £2,370,750 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £2,369,181 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | WELSH GOVERNMENT | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF10 3NQ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Cathays | | Westminster constituency | Cardiff South and Penarth | | Delivery location | TLL Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PROMO CYMRU | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 80 - Education and training services - 85 - Health and social work services ### Codes - 64210000 - Telephone and data transmission services - 64211000 - Public-telephone services - 64212000 - Mobile-telephone services - 64212100 - Short Message Service (SMS) services - 64216000 - Electronic message and information services - 80000000 - Education and training services - 85311300 - Welfare services for children and young people ## Release History - 12 Jul 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117751 - 10 Mar 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117751 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR391213 MEIC Information, Assistance and Advice Helpline - Provision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUL404480 MEIC Information, Assistance and Advice Helpline - Provision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC. ## Notice URLs - http://gov.wales - http://wales.gov - http://www.sell2wales.gov.wales/search/search_switch.aspx?ID= - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-117751 - https://etenderwales.bravosolution.co.uk - https://www.etenderwales.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-117751. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-117751.json.