---
title: "Cloud-Based Customer Relationship Management (CRM) Solution"
ocid: "ocds-kuma6s-117849"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-117849"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-117849.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-117849.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "LIFE SCIENCES HUB WALES"
published: "2022-03-14"
---

# Cloud-Based Customer Relationship Management (CRM) Solution

Buyer: LIFE SCIENCES HUB WALES  
Current stage: Award  
OCID: ocds-kuma6s-117849

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-117849)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-117849.json)

## Summary

Life Sciences Hub Wales, located at 3 Assembly Square, Cardiff, is seeking to procure a cloud-based Customer Relationship Management (CRM) solution. This tender, identified as "Cloud-Based Customer Relationship Management (CRM) Solution", falls under the services industry category. Currently at the award stage, contracts were signed on 11 March 2022, with the procurement process having initially commenced through an open tender method. This tender represents an active opportunity for suppliers who can deliver a scalable and efficient CRM system that meets Life Sciences Hub Wales's current and future operational requirements.

This procurement opens doors for businesses specialising in software development, particularly those with expertise in CRM, sales, marketing, and business intelligence solutions. Suppliers able to demonstrate capabilities in developing user-friendly interfaces and providing ongoing support will be particularly well-suited to compete. Additionally, the focus on enhancing internal collaboration and functionality aligns with the interests of tech firms aiming to grow in innovative application development within the public sector.

## Notice

Life Sciences Hub Wales seeks to procure a cloud-based Customer Relationship Management (CRM) system to enable and support the achievement of its current and future strategic aims and operational requirements.The intention is to procure and implement a fit-for-purpose CRM that is able to facilitate the current types and level of processing whilst providing demonstrable efficiency, immediate added-value and future benefit via additional features, functionality and capabilities.The sourcing and implementation of a fit-for-purpose CRM is considered advantageous for Life Sciences Hub Wales to enable the availability of functionality and enhancements sought by internal users, whilst also streamlining processes and improving internal collaboration, communication, usability, and efficiency.Life Sciences Hub Wales requires that its CRM system if procured, is a scalable solution that meets the organisations current requirements but that is also able to develop to suit future requirements determined by organisational growth, changing business needs and emerging innovation.Further details with regards to the requirement are provided in the Invitation to Tender document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117849 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2022 |
| Submission deadline | 14 Feb 2022 |
| Future notice date | Not specified |
| Award date | 11 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIFE SCIENCES HUB WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 4PL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Butetown |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIMPLY CRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 48482000 - Business intelligence software package
- 72212445 - Customer Relation Management software development services

## Release History

- 14 Mar 2022 at 09:50 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117849
- 21 Jan 2022 at 13:43 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117849

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=10
  10th February 2022 - The sixth and final iteration of the Invitation to Tender (ITT) Clarification Schedule.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=9
  9th February 2022 - The fifth iteration of the Invitation to Tender (ITT) Clarification Schedule.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=8
  8th February 2022 - The fourth iteration of the Invitation to Tender (ITT) Clarification Schedule.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=7
  8th February 2022 - The third iteration of the Invitation to Tender (ITT) Clarification Schedule.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=6
  7th February 2022 - The second iteration of the Invitation to Tender (ITT) Clarification Schedule.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=5
  24th January 2022 - The first iteration of the Invitation to Tender (ITT) Clarification Schedule.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=1
  21st January 2022 - Invitation to Tender document. Provides full details regarding the requirement and award criteria.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=2
  21st January 2022 - Qualification Questionnaire. Template for completion and return, as per the Invitation to Tender.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=3
  21st January 2022 - Requirements Questionnaire. Template for completion and return, as per the Invitation to Tender.
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN385989&idx=4
  21st January 2022 - Commercial Workbook. Template for completion and return, as per the Invitation to Tender.

## Notice URLs

- http://www.lifescienceshubwales.com
- https://www.sell2wales.gov.wales
- https://www.simply-crm.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-117849. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-117849.json.