--- title: "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution" ocid: "ocds-kuma6s-120007" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-120007" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-120007.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-120007.json" source: "Sell2Wales" current_stage: "Award" buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL" published: "2023-02-20" --- # The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL Current stage: Award OCID: ocds-kuma6s-120007 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-120007) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-120007.json) ## Summary The Caerphilly County Borough Council has awarded a contract for "The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution" from 20 February 2023 to 19 February 2026. The procurement stage is complete, and the contract value is £131,565.60. The council is from the UK and operates in the general public services industry category. The procurement method used was an open procedure. This tender provides an opportunity for businesses to offer services related to service desk solutions. Companies specialised in IT services and support would be well-suited to compete for this contract. Businesses should take note of the closing date for project completion and ensure to register interest via the Proactis Portal System for e-tender submission. The award criteria focus on quality and price, with potential for additional purchases and licences during the contract period. ## Notice The Council has awarded a contract for the Supply, Implementation, Licenses and ongoing Support and Maintenance from 20 February 2023 to 19 February 2026 with the option to extend for a further period of up to 36 months renewable on an annual basis. This is not a call for competition ### Lot Information Lot 1 The Supply, Implementation, Licences and ongoing support & maintenance of a Help desk Solution Options: Additional purchases and licences relating to the the system maybe required as part of the contract and the council reserves the right to purchase these as part of the contract if required Renewal: The contact will be renewed prior to its expiry date and renewed or extended ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=120007 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Feb 2023 | | Submission deadline | 28 Apr 2022 | | Future notice date | Not specified | | Award date | 20 Feb 2023 | | Contract period | 4 Jul 2022 - 3 Jul 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £131,565 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL | | Locality | HENGOED | | Post town | Cardiff | | Postcode | CF82 7PG | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL53 Gwent Valleys | | Local authority | Caerphilly | | Electoral ward | Ystrad Mynach | | Westminster constituency | Caerphilly | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | HORNBILL SERVICE MANAGEMENT | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services ## Release History - 20 Feb 2023 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=120007 - 29 Mar 2022 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=120007 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR393201 The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution - The Council's existing Service Desk solution has been in place for 3.5 years and has provided an adequate service to our users. Due to strategic changes and an increasingly agile workforce, the council is seeking a cloud-based approach in order to provide an improved level of service to all users at all times and improve the overall experience of the user. We require in total 70 technical analyst licenses, The Council reserves the right to purchase additional individual or multiple licenses. - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=FEB428385 The Supply, Implementation, Licenses & Ongoing Support and Maintenance of a Service Desk Solution - The Council has awarded a contract for the Supply, Implementation, Licenses and ongoing Support and Maintenance from 20 February 2023 to 19 February 2026 with the option to extend for a further period of up to 36 months renewable on an annual basis. This is not a call for competition ## Notice URLs - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-120007 - https://supplierlive.proactisp2p.com/Account/Login - https://www.caerphilly.gov.uk - https://www.proactisplaza.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-120007. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-120007.json.