---
title: "Mystery Shopper Surveys"
ocid: "ocds-kuma6s-121779"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-121779"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-121779.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-121779.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)"
published: "2022-11-04"
---

# Mystery Shopper Surveys

Buyer: TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)  
Current stage: Award  
OCID: ocds-kuma6s-121779

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-121779)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-121779.json)

## Summary

The Transport for Wales Rail Limited is looking for service providers to conduct 50 Mystery Shopper Surveys across their network. The procurement process is currently at the award stage, with Esa Retail being awarded the contract on 8th August 2022. The surveys fall under the services category, with the contracting authority based in Rhondda Cynon Taf, UK. This opportunity was awarded with a tender initiation type.

This tender for Mystery Shopper Surveys offers business growth opportunities for companies specializing in customer survey services within the transport industry. Being in the services category, businesses with a track record in providing similar services are well-suited to compete. The completion deadline for submissions was 15th June 2022, and the contract was signed on 8th August 2022.

## Notice

Transport for Wales Rail Ltd (TfW) are seeking proposals for the provision of 50 Mystery Shopping Surveys across the network.For more information please refer to Sub-Threshold ITT - MSS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=121779 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2022 |
| Submission deadline | 15 Jun 2022 |
| Future notice date | Not specified |
| Award date | 8 Aug 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) |
| Locality | RHONDDA CYNON TAF |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESA RETAIL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 4 Nov 2022 at 14:09 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=121779
- 30 May 2022 at 09:49 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=121779

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY400427&idx=1
  30th May 2022 - ITT Document - MMS
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY400427&idx=2
  30th May 2022 - Appendix X - TFWRL Terms and Conditions

## Notice URLs

- http://www.tfwrail.wales
- https://www.sell2wales.gov.wales/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-121779. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-121779.json.