--- title: "Melin Homes - Out-of-Hours Contact Centre Support 2022" ocid: "ocds-kuma6s-122166" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-122166" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-122166.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-122166.json" source: "Sell2Wales" current_stage: "Tender" buyer: "MELIN HOMES LIMITED" published: "2022-06-15" --- # Melin Homes - Out-of-Hours Contact Centre Support 2022 Buyer: MELIN HOMES LIMITED Current stage: Tender OCID: ocds-kuma6s-122166 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-122166) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-122166.json) ## Summary The procurement process initiated by Melin Homes Limited involves the tender for "Out-of-Hours Contact Centre Support 2022". This service falls within the public services industry and is located in Pontypool, with a submission deadline set for 6th July 2022 at 12:00. The procurement method applied is open, allowing any interested parties to participate. This stage currently involves the submission of tenders, with the award period extending until 20th July 2022. Interested suppliers can find further details regarding submission and requirements on the Sell2Wales website. This tender presents significant opportunities for businesses specialising in customer service, call centre operations, and IT support services. Companies that can deliver reliable out-of-hours call monitoring and demonstrate capability in managing emergency procedures would be well-suited to compete. Additionally, the requirement for community benefits, including contributions to sustainable initiatives and targeted recruitment and training, creates avenues for businesses looking to align their services with social responsibility and local economic development, thereby ensuring their contributions are meaningful and impactful. ## Notice Melin Homes wishes to enter a contract to offer a single source solution to meet all our Out of our customer service needs.We require an out of hours call monitoring service that would operate on our behalf between the hours of 17:00pm and 08:00am Monday to Friday and 24/7 Saturday's, Sunday's, and Bank Holidays. in addition to this we would also require cover for any training days and corporate events (dates would be provided in advance).We would require information to be taken over the phone from our tenants and our protocols around repair diagnostics to be followed in addition to other emergency procedures including fire and flood etcNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122166.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:122166)Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority's economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:It is Melin Homes responsibility to deliver and report on Welsh procurement, supply-chain opportunities, resource and waste, targeted recruitment and training (TR&T) and community donations, to enable us to monitor our economic and environmental impact in Wales. Therefore, a contribution of 0.5% off the total value of this contract must be paid by the contractor into our sustainable community fund, please see the table below with examples of values. In addition to this all contracts over PS100,000 must deliver targeted recruitment and training opportunities and contracts between PS20,000 & PS100,000 must consider for work placement, work experience or volunteering opportunities.The fund will then support our school/education initiatives and community projects. If you would like to get in contact to discuss further your community benefits please email Georgina our School officer schools@melinhomes.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=122166 | | Notice type | S2W Notice - Website Invitation to Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jun 2022 | | Submission deadline | 6 Jul 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MELIN HOMES LIMITED | | Locality | PONTYPOOL | | Post town | Newport | | Postcode | NP4 0XJ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL53 Gwent Valleys | | Local authority | Torfaen | | Electoral ward | Pontypool Fawr | | Westminster constituency | Torfaen | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 70 - Real estate services - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 98 - Other community, social and personal services ### Codes - 48000000 - Software package and information systems - 48517000 - IT software package - 48814200 - Patient-administration system - 48814400 - Clinical information system - 70333000 - Housing services - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services - 75123000 - Administrative housing services - 79342300 - Customer services - 79512000 - Call centre - 79622000 - Supply services of domestic help personnel - 98513310 - Home-help services ## Release History - 15 Jun 2022 at 10:31 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=122166 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN401752&idx=2 15th June 2022 - Out-Of-Hours quality Question, please complete and submit required documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN401752&idx=1 15th June 2022 - Invitation to tender for the Out-Of-Hours Contract. Please read and complete required documents. ## Notice URLs - http://www.melinhomes.co.uk/ - http://www.sell2wales.gov.wales - https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122166.The - https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-122166. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-122166.json.